When a Virtual Assistant Makes a Mistake

By Rev. Dr. Christina Winsley

There is almost no one who hasn't made a mistake - perhaps even a truly bad mistake - at one time or other. It feels bad enough when it is a mistake that affects you or your family directly. But what do you do as a competent virtual assistant, if you make a really bad mistake?

Regardless of whether you are a virtual assistant who works for a company as an employee, or one who is entrepreneurial and takes on individual clients' projects, making a mistake is never something you want to handle. But we are all human and there may be a time when something you do (or don't do, as the case may be) has a serious adverse effect on your employer or client's life or business or both.

Let's take a look at five key guidelines that will help you make it through the crisis and, hopefully, set things right for your employer or client, and stay employed.

Guideline One

You want to hide under your pillows and pretend it never happened. Believe me I know. But that is the worst thing you could do. The number one thing to do is to take very fast action. If there is information to gather, do so, and immediately let your boss or client know you need to speak with them urgently. Don't alarm them, be professional but emphasize how important it is that you speak within the day, and privately.

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