When Someone Dies in the Workplace
Today I had to do a Critical Incident Debriefing at a major retail store in the area. An elderly shopper with medical conditions died at the exit of the store. This tragic incident impacted the deceased family members present, customers leaving the store, the employees working in the surrounding area and the employees conducting the CPR.
A debriefing is a short term psychological first aid offered to support employees after a crisis. The purpose is to assist employees to return to their daily routines with less likelihood of experiencing post traumatic stress symptoms. Employees learn what normal grief reactions are and get guidance on how to cope over the next few days and weeks. Typically, this is my role is when there is a workplace accident, unexpected terminal illness or a suicide. When HR administration hires a grief counselor, it demonstrates care and concern for the employees. That support builds resiliency in coworkers, positive morale, loyalty to the company and a decrease in absenteeism.
It really hits home when a work family member dies. We often spend 40+ hours at work with our coworkers and that can be more time than with our own family members. The companies that have the most traumatic impact are those whose employees have died young and an untimely tragic death. The shock and grief make it hard to process.
I am always in awe of what the employees tell me privately. Even employees working in different departments, on different shifts, and different types of work roles always share the same comments.
1. She said hi to me each morning.
2. He always told me jokes and made me laugh.
3. She always called me by the nickname she had for me.
4. We always had lunch and coffee breaks together.
5. He was so positive and so nice to work with.
These small rituals at work create a lasting impact on others. It leaves footprints on their hearts when they think of their deceased coworkers. I always recommend they share their stories and memories with each other to honor their fallen coworker and create supports at work. Remember we have the ability to influence those all around us. It doesn't take much to make a difference in the lives of others.
Marilyn Viera is a licensed counselor in Mission Viejo, CA. She consults businesses on how to support their employees.