When Slow isn't Smooth: A Technician Story
Joshua Taylor
Content without the hassles || Video Editor ll Videographer || Podcast Host || Data Nerd || VP of Fixed Operations || Bearded Brother || Mechanic
In reference to the post I made a while back, here, I promised to review a few areas that concern technicians that can be impacted by decision-makers failing to make decisions or being slow to make decisions. It took me a bit to write because I wanted to tell a story, rather than just give you folks some facts and figures. Feedback is always welcome, and so is sharing. ??
TL;DR
In the dynamic world of automotive service departments, technicians like Alex navigate a series of challenges, from managing parts inventory to deciphering modern vehicle technologies. Supported by a well-coordinated team and clear communication, they transform these challenges into a symphony of repairs and maintenance. Proactive measures ensure this symphony remains harmonious, reflecting a blend of efficiency, innovation, and well-being.
Table of Contents:
Prelude: The Automotive Symphony
Chapter 1: The Dance of Inventory
Chapter 2: Deciphering the Modern Vehicle
Chapter 3: The Power of Unity
Chapter 4: The Golden Thread of Communication
Epilogue: The Harmonious Workshop
Prelude: The Automotive Symphony
In the vast realm of the automotive world, service departments stand as vibrant epicenters of activity and innovation. Here, amidst the hum of engines and the clink of tools, technicians emerge as the maestros, orchestrating a symphony of repairs and maintenance.
Chapter 1: The Dance of Inventory
Alex's day begins with the sun's first rays, casting a golden hue over the workshop. As he reviews the day's tasks, the importance of a meticulously managed parts inventory becomes starkly evident. Without the right components, his rhythm is broken, much like a dancer missing a step. Research has shown that such lapses can lead to repair times ballooning by up to 60%. But when the inventory aligns perfectly with his needs, Alex's movements become a graceful dance, each repair flowing seamlessly into the next, culminating in a crescendo of efficiency and satisfaction.
Delayed Decision: If the decision to restock or update the inventory is made too slowly, the workshop could run out of essential parts.Consequence: Alex would find himself frequently starting repairs, only to realize he lacks the necessary components to finish the job. This would lead to vehicles occupying service bays for extended periods, causing a backlog of pending repairs. Customers would face longer wait times, leading to dissatisfaction and potential loss of business.
Mike Abel of Abel Motorworks was my guest this past week on WTP, click the image below to watch!
Chapter 2: Deciphering the Modern Vehicle
As the day progresses, Alex confronts the challenges of modern vehicles, brimming with advanced technologies. These aren't just machines; they're intricate puzzles waiting to be solved. Lacking the latest diagnostic tools can turn these puzzles into enigmas, extending diagnostic times significantly. But with the right tools in hand, Alex feels like a detective, unraveling each mystery with precision and pride. Every successful repair is a testament to his evolving skills, a blend of traditional craftsmanship and modern expertise.
Delayed Decision: If?management hesitates or neglects to invest in the latest diagnostic tools and training for modern vehicle technologies, technicians will be ill-equipped to handle newer vehicle models.
Consequence: Alex would struggle to diagnose and repair issues accurately, leading to increased instances of misdiagnoses. This could result in customers returning with unresolved issues or new problems caused by incorrect repairs. The workshop's reputation could suffer, and technicians might feel demotivated due to their inability to address modern vehicular challenges effectively.
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I'm?Joshua Taylor
I help Service Managers and Mechanics understand each other.
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Disclaimer: I am not a Psychologist or Wellness practitioner, registered or otherwise; even though I've now been called a therapist almost a dozen times. I am not a professional Life Coach or trained teacher. I am simply applying my perspective and relaying advice I've created or gathered over the years from other professionals, with a peppering of research and statistics, in addition to the context of my life. Please, do your own due diligence, and use it at your adult discretion.
Fixed Operations Parts and Service Manager - Driving Retention with a Focus on Relationships - Building a Better Dealership Experience
1 年"The Automotive Symphony"... isn't it, though? In fixed ops, we sell hours. When we don't have the tools to sell hours, it has HUGE impact on your business. Can make a beautiful symphonic orchestra into a one-man band off-key on the street corner... INVEST in the tools you need to turn those wrenches and BOOK those hours. Have the right parts. Have the latest diagnostic equipment. And invest in TRAINING for your staff!! Deciding to invest now will bring returns in the future... so long as you don't wait too long and let the talent slip away!