When Recurring Payments Aren't

I used to believe the label too. All the kids do it right? Don't they?

Sadly, when it comes to payments (and especially recurring payments) the label is hard to trust. Books. Covers. All that.

I think in my years of digital strategy and consulting-through-to-deploying, I've had contact with almost every gateway and third party there is. Trust me, there's a fair serving of 'unknown unknowns' here to scare us.

Hidden caveats none of us expected burned our money, time and users. For me, I'm reminded of a poem we all know by Mr. Longfellow.

...and when she was good, she was very, very good, but when she was bad she was horrid.

That's payments right? Best feeling when they're working well, nightmarish horror when they're not. Recurring even more so.

But it's all in the details right? Updating card expiry details shouldn't require a total reboot of the subscription. Webhooks should be rich enough to avoid a second query to the API for most purposes. Multiple payment types must be readily available – and seamlessly utilised. 

On top of this, we want to be free to use the best-practice tools that we know and love (and easily adopt new ones as they arrive). Mailchimp, Salesforce, Campaign Monitor, Zapier, XERO, the list goes on. Nobody wants to hear 'my way or the highway' anymore (not unless we're watching the Matrix).

Now, as the subscription economy grows, so too does the need for transparent, independent realtime and fully flexible payment engines. Ones that don't layer costs or restrict merchants or not-for-profits into a limited choice of transaction partner.

I've sat around board tables, waded into the mess, rolled up my sleeves with developers, got alongside users, consoled CFOs and product managers alike. I guess, I'm passionate, because I've seen your pain.

PayDock's our expression of that passion. 

My goal is for you to grow and be free. Use the gateways you want. Build the experiences you want. Work with the tools you want. Receive rich Webhooks. Integrate to XERO. Build a mobile app. Send SMS updates. Shouldn't you, right?

Our release this week, "Orta" is our next step in a continued expression of that passion. The extended subscription termination logic enables pretty little things like intelligent payment plans and lay-by solutions - not just the compressing of business processes and improvements the user journey.

If you're already a customer, we hope you enjoy the release – free to your door.

Most importantly, do all this without disrupting your payment partners. We support a growing list of major partners you can simply plug in and now get more from than ever before. Just grow and be free. Be free young payments!

Be recurringly free.

Here for your growth.