When was the last 'Yearly Check Up' on your property? Is it time to do one?

by Stephen W. Ayers, CEO STAY Ahead Hospitality 

I cannot underline enough the importance of scrutinizing your property's results at least once a year. You would be amazed at some of the results that I have found that led to considerable improvements both in efficiency and the bottom line.

We live in a forest and as time goes by we lose sight of the trees. When things are going right who bothers to look too closely at the numbers of staff? Who looks closely at procurement, wastage, over production when the numbers are good?

Who checks what the capture rate of in house guests is for breakfast, lunch and dinner? Who is checking your A&G expenses, your HLP or your main sources of high ADR?

If you cannot answer the above, I respectfully suggest that it is time to do a 'yearly'.

Here at STAY Ahead we can help with our custom Hotel Diagnostic.

Our diagnostic is a one time snapshot that includes the following:

 ·        Physical inspection of all hotel areas

·        Guest experience aspects: Rooms, public areas and food and beverage.

·        Operational review of hotel, front and back of house.

·        Review of operational results, financials and budget performance

·        Recommendations for action.

The program includes an on site visit up to 5 days, Executive team 

interviews, site inspections, guest experience, financial performance

review and a detailed report of findings with recommendations.

You will know where you stand, how the operations are going and what the health is of your property!

Call us for more information, you will not regret it!!