When It’s Time to Migrate Your MSP Software?

A company’s success depends on investing in the right tools. At some point, you might start questioning whether your current tech stack is your best option and thinking about switching to the PSA-RMM software.

As your clients grow, your existing PSA-RMM solution may need help to support them. The difficulty in using the solution or the need for integrations with the other tools in your environment may be time to start looking around for a better replacement.?

Each tool can only make some MSPs on the planet perfectly content. However, some tools are more efficient than others and better suit your business needs. Let’s figure out if it’s time to switch to a new, better PSA-RMM software provider.

5 Reasons you need to move to a new MSP tool

One of the pains of using an MSP is that no matter how powerful your software is, there will always be something you aren’t pleased with. And yet, it’s not easy to tell a red flag from a mere inconvenience. Migrating management software is never a picnic, so you must be sure it’s justified. The following signals show that it’s time to cut ties with your current MSP software.?

1 Poorly performing core features

MSP platforms too often prioritize new features, neglecting their core functionality. Rolling out new offerings is fine, but it should never come at the expense of key RMM features. You act as a service provider, and the quality of your IT services depends on the basics, like the proper patch or alert management. If the vendor can’t make them work properly, sticking with them would mean shooting yourself in the foot.?

2 Features you don’t need

Bulky legacy tools loaded with features that aren’t useful to MSPs would just turn into a way of burning your budget. It also makes it complex and difficult for your team to navigate the solution and provide good quality service to your clients. Use at least 90% of the functionality you pay for; otherwise, it’s a lousy deal.?

3 Lack of needed functionalities

Let’s be honest; even the most versatile tool can’t provide you with everything. If your MSP platform doesn’t integrate with the third-party tools, you need or show that it’s ready to change, sticking to this platform might turn into a headache in the long run.

4 No SSO or MFA options

Security practices like SSO and MFA are non-negotiable. Without them, your customer is vulnerable to attacks, making their lives miserable as they switch between applications. While third-party tools are an option, SSO and MFA are becoming a standard part of the offering.

5 Resisting feedback

If your MSP vendor ignores your requests and feedback, it means one of two things: you’re not an important market to them, or they just don’t care. Neither option is good news for you, so the sooner you move on to a provider who cares about your feedback, the better.

So, you want to switch your MSP software…

Let’s assume your commitment to jump ships is firm and backed by other decision-makers. What’s next? Here is a brief outline of the process ahead.

1. Choose a new managed service provider. Check their features, compliances, limitations, and pricing. Pay attention to their customer reviews and score on G2, Capterra, and Reddit. Then, narrow down your options to two or three most suitable providers, schedule a demo with each, or sign up for a free trial.

2. Check your payment schedule to decide on a moving date and notify your current provider about the upcoming switch.

3. Prepare your team and give it enough time to sort the information and prepare it for data transfer. Take your time to properly onboard the team.?

4. Plan your MSP data migration process. If you’re migrating everything manually, prepare for a cumbersome and costly process. Or use an automated migration service–Help Desk Migration–to make data transfer smooth, secure, and cost-efficient.

Switching to a new MSP platform might be a headache, and you should take this decision seriously. If your current solution fails to provide you with a quality feature pack, if you pay for the features, you never use, or if your vendor ignores your feedback, it’s time to move on. The market is buzzing with options–choose the best-fitting option for your needs.