When does being competitive turn sinister?
Robert Solomon
Consultant, coach, and workshop leader, author of the widely read and respected book, "The Art of Client Service," expert in achieving behavior change with advertising/marketing/PR agencies, clients, and individuals.
Roberta and I just finished watching a “60 Minutes” special commemorating 9/11, which first aired shortly before its first anniversary.
We were there that day 23 years ago, residents of NYC, living about 10 blocks north of what became ground zero; from the roof of The Textile Building, where we owned a condominium, we watched building six of the World Trade Center complex collapse.
If you’ve never watched the show, or even if you have, I urge you to view it again, a small gesture of remembrance for the 2,753 people who lost their lives that day.
Here’s the link to the show: https://www.youtube.com/watch?v=bj6s4WULw64 .
In my early days at Digitas, I was one of two Account people assigned to a couple of accounts, working with a colleague named John.? Neither of us had much experience as presenters, yet at some point we were facing an important client presentation.? John was rightly nervous; I was too, with the only difference between us being my superficial sense of false bravado:
“No need to worry, John, if at any point you get in trouble, turn to me; I will jump in and rescue you.”
Was I being magnanimous?? Supportive?? A good colleague?
Hell no.? I was being a shit, a gaslighter.? Instead of building John’s confidence, my intent, whether or not I fully recognized it at the time, was to undermine it.?
The truth is, we were colleagues in name only; in reality, we were competitors, doing battle in the agency arena.?
At some point later, John was gone, a casualty of an unforgiving environment where only the resilient endure and survive.
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I hadn’t thought of this in years, until I read a New York Times story, “The Office Assassin:? What should I do about a friend who deliberately undermined one of her colleagues and then bragged to me about it?”? In a reply to someone asking about an overly competitive and aggressive colleague, the author responds:
“Wow. Your friend sounds like a real piece of work, by which I mean, she sounds pretty awful: manipulative, prone to gaslighting … even abusive.“
Which caused me to ask:? am I, or was I, that person?
In the early days, as I adjusted to my first real agency job, I struggled mightily, but I was a relentless worker, focused, disciplined, and determined; in a ?mistake-prone, I’ll-get-it-right-next-time way, I slowly, sometimes painfully, gained surer footing.?
As I became more proficient and capable, I found myself at odds with several of my colleagues – many of them college buddies of Digitas founder Michael Bronner – all of whom weren’t nearly as motivated, and wasn’t shy in letting my opinions be known, often voicing my concerns in a way that let Bronner know where I stood.? When each of the underperformers left, either voluntarily or not, I was not unhappy.?
A question remains, though:? did I have a hand in their demise, or for that matter, the demise of others who I considered competitors?
In truth, I likely did.? ?
Other questions: ?were my actions manipulative or toxic?? Did I gaslight all of them, just as I had with John?? If I had this to do over, would I have behaved differently?
In truth, the answer is “No.”? I am fairly certain my assessments were for the most part accurate, and stand by them, all these years later.
While I am the first to admit I wasn’t always the best or easiest colleague with whom to work, at least I was an honest, reliable, you-can-count-on-me one.?
Looking back on this now, this is one of the things that likely saved me for a career in client service.