When the Clinician becomes a Patient...
Nonye Tochi Aghanya MSc, FNP-C
Global Leader/Trainer on Effective Communication in Healthcare. Formally Practiced as Family Nurse Practitioner at CVS Health| Author| Keynote Speaker| Consultant
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This week’s blog gives insight to how my experience as a patient helped me come to terms with most appropriate ways of communicating with patients in order to help diminish patient’s anxiety.
Yeah, that’s me…..In 2013, I underwent a major abdominal surgical procedure which made me debilitated and I was out of work for just over a period of 5 months. During my period of recovery, this experience made me become very dependent on my family and healthcare providers. In addition to visits to my primary care doctor, I also had to visit other specialists as cardiologist, Gynecologist, urologist and general surgeons to complete what seemed to me at that time a series of never ending medical examinations, tests, scans, and other diagnostic studies. This process created quite a great deal of anxiety for me and as a patient, I found myself frequently grappling with several levels of anxiety and physical pain which ultimately started to affect my daily mood and outlook. I must add that it was a humbling experience as it dawned on me that many, if not all patients in the healthcare system do experience different levels of anxiety due to the feeling of not knowing the outcome to any given clinical situation. “The unknown” can create feelings of crippling fear for some patients and for others, can create moments of doubt, confusion, awkwardness (sometimes evidenced by misplaced smiles and laughter), irritation, and even bitterness. These underlying emotions and anxieties can ultimately manifest as several kinds of patient behaviors and attitudes during a clinical visit. Some behaviors may be perceived by a clinician as overly curious, rude, dismissive, absurd, or downright bizarre. As I intently studied the word of God during my period of recovery, the idea of making this knowledge known to everyone (including all patients and my colleagues in healthcare) began to take shape in my mind. I became very committed to helping others understand the effects of patient attitudes on establishing effective communication patterns and forming productive clinician-patient relationships.
Thus, the idea for the book, “Simple Tips to Developing A Productive Clinician-Patient Relationship” was conceived.
In this book, several practical tips for clinicians to help allay patient anxieties during clinical visits are identified. This experience as a patient and prior interactions with other patients in my clinical role helped illuminate several communication styles that reduce patient’s apprehensions, resulting in more efficient communication regardless of the patient’s attitude or personality. To make it a reader friendly book, humorous dialogues and cartoon illustrations of clinician-patient scenarios are included in each chapter. My sincere thanks to all the nurses and doctors who cared for me during this trying period for their excellent and compassionate care.
I’m thankful to be happy?? , healthy??, and hearty ??these days….You may not be a patient at this point…. ??But let’s face it…As grim as it sounds, at some point in your life you or your loved one will need the services of a clinician…..??
As a clinician, you may wonder……”How do I interact with my patients to improve trust?” ??Let’s unravel the mystery of communication anxiety and learn strategic tools for effective clinician-patient communication to over come reservations and improve trust…..https://bit.ly/2yEJf61
#HealtheWorld #HealthCare #Patients #Medical/Nursing Students #Communication #Doctors/Nurses #GodlyCompassion/Trust
Thank you for your thoughts and comments and please check out the brief video series on this important healthcare topic. On the site, www.ptdrsimpletips. com are a few of the various patient’s attitudes/personalities that are commonly encountered in the clinical settings. Find out how these attitudes can deter or facilitate meaningful interactions between clinicians and patients. More information about the book can be found on the author's website.
Nonye Aghanya is a Family Nurse Practitioner, works in retail clinic and blogs at at her website www. ptdrsimpletips. com. She is the author of Simple Tips To Developing A Productive Clinician-Patient Relationship, available on author website and www.amazon.com/-/e/B01MS36RZK
--BSN, RN
3 年Looking for Donna. I hope you are ok.
Clinical Pharmacist, Certified Diabetes Care & Education Specialist
6 年Nonye, we are so happy you are healthy now!
Go above and beyond in being Human!
7 年I wish there were more people like you! Clinicians seldomly become aware of what a patient might feel like. And I'm sure your book has brought a lot of value! This is how #Healtheworld starts. With 1. Kudos, Nonye! ??