WhatsApp Chatbot for the Travel Industry
Lalit Chaudhary
Co-Founder Trace Presence | Growth Marketing Specialist | PR Outreach Strategist | Empowering Brands with Digital Excellence?
Tourism and travel have evolved greatly during these recent years. Those time when we contact travel agencies for booking tickets and hotel had gone, nowadays no one goes for this option. Every person wants to finish their work within minutes without any delay. So travel agencies started to use new ways to satisfy their customers and to cope up with the current world. In present days, people go for digital help rather than planning their trip with a personal agent.
Use of mobile phones
People depend mostly on their mobile phone these days a lot. Research finds that 80% of us use our mobile phones to search online and 27% of us download the apps related to our search. So a lot of business started to leverage mobile phones as their way to reach out to customers.
Business Trips
Travel is not only for pleasure and leisure but also for trade and business purposes. Young and Ready to Travel, a report by Nielsen says that Millenials are often going for business travels more than any other generations. And the 2017 study from Phocuswright states that a majority of working professionals respondents wants to book their own travel rather than booking through travel agents.
Chatbots and Travel
In the United States of America, there 45,200 travel agencies have decreased between 2000 and 2018. This is due to digitalization, chances are there, we have to act in accordance with the change so that we won't be destructed by those changes. Big companies like Kayak and Expedia have implemented chatbot. 2016 Pingup Survey points out that 55% of the users gave positive feedback and they like the company of it and at the same time, 50% of the users use chatbots for booking reservations and appointments. The 2017 study from 3C Interactive states that 40% use chatbots on daily usage. It's clear how chatbots are rising exponentially in the travel sectors.
WhatsApp chatbot is the automated response produce by WhatsApp with the help of Artificial Intelligence. On our mobile phones, we have downloaded this application. WhatsApp is the most used messaging platform by all people. It has about 6.8 users around the world. So we can make use of it.
Benefits of WhatsApp chatbot
· Mostly used application
WhatsApp is the most used and popular application, so people can easily access the chatbot.
· Trusted one
As messages in WhatsApp are encrypted, people privacy is greatly concerned. So the customers trust the application.
· Rich media
By using WhatsApp we can send images, videos, files and documents easily. The richness of WhatsApp media helps people greatly with its unique sharing options.
· Global availability
WhatsApp Is available in almost 180 countries. So you can Contact a large number of people from different parts of the world just through their chatbot.
· Customer satisfaction
With the help of its availability around 24x7, it communicates with customers and clears their doubts anytime without any delay. As talking to chatbots feels like talking to a real person, customers are much satisfied with the service.
· Reduced cost expenditure
For the WhatsApp chatbot, we don't need the help of a human, as it is operated by artificial intelligence. So we don't have to spend more money.
WhatsApp chatbot for tourism
· For booking
Travellers feel irritated by the prolonged process of booking reservations for rooms and tickets for flights or any kind of transportation using some strange website or application. With the help of a WhatsApp chatbot, you can help your customers to book tickets and reservations easily without any difficulties.
· Places to visit
Planning a trip is a piece of cake, but what matters more is to find out the spots to visit in a place where we go for a trip. There are different areas of tourism like history, nature and entertainment. Each traveller has different areas of interest. So they need a guide about the tourist spots in the place they go for a trip. With the help of a WhatsApp chatbot, you can give suggestions and a proper list of the tourist spots.
· Clarifying doubts
Travellers are new to a place, so they don't know about the modes and manners of the place they visit. So they have lots of doubts about it. With the help of a WhatsApp chatbot, you can clarify their doubts.
· Notification
With the WhatsApp chatbot, you can send a personalized notification to your customers. In their happy time, many people forget about their flight timings etc. You can remind them about their upcoming events by sending a notification through the WhatsApp chatbot.
· Queries and complaints
Travellers often need some services from the restaurant, as they don't know the local language they find it hard to ask them. With the WhatsApp chatbot, you can hear out their problems and complaints and act promptly to make them comfortable.
· Recommendations
You can recommend the facilities available, different spots to visit and things they can try newly in your place to your customers by using WhatsApp chatbot.
· Collecting Feedback
With the help of the WhatsApp chatbot, you can collect feedback easily from your customers as it encourages them to feedback about your services. Feedbacks are the criticism by which you can validate your service and upgrade your business.
And that's about it, now you know all about WhatsApp chatbot automation. Contact us for professional help and implement a personalized WhatsApp chatbot for your tourism sectors