WhatsApp Chatbot for Business - How Different Industries Are Using It

WhatsApp is the most popular messaging platform in the world, with over 2 billion people using it every month. With a WhatsApp Chatbot, you can establish an interactive relationship with customers by talking to them at the places they most often interact with other people. Instantly engaging customers, capturing leads, offering support, and many other processes are 24*7.?

This post will discuss different use cases of WhatsApp chatbots in various industries.?

Let us now look at the industry-specific use cases for WhatsApp chatbot in business:?

WhatsApp Chatbot for E-Commerce?

E-commerce is the industry that needs an AI chatbot on WhatsApp. E-commerce has all the buying stages. Millions of people use their devices worldwide to shop for products online. These people do not care about non-responsive channels like websites, emails, and static landing pages.?

WhatsApp chatbot to e-commerce allows online companies to communicate with customers instantly, 24*7.

Use Cases of WhatsApp Chatbot for E-Commerce?

• Order Placement: Customers who click on your Facebook and Instagram ads can place orders through a bot on WhatsApp. These Click-to WhatsApp ads include a button that directs leads to your AI chatbot-powered conversational platform.?
• Support through Sales Funnel: A bot on WhatsApp can assist prospects at all stages of the sales process. It can answer questions about the price, quantity, shipping options, shipping dates, and other details. It can also handle special requests such as refunds or exchanges, and returns.?
• Collecting reviews: E-commerce businesses need to collect positive feedback about their products and portal. Collecting reviews and feedback is crucial. This process is made easier for customers by using a WhatsApp chatbot. It is more personal, easy, and friendly. Automated review collection can be used to increase the quality and quantity of customer feedback.??

WhatsApp Chatbot for Automobile?

The automotive industry is seeing a growing demand for vehicle purchases online. Customers go online to check out new models, ask their queries, see all the features, and book test-drives after getting satisfied completely.?

Use cases of WhatsApp Chatbot for Automotive?

• Addressing Inquiries: You can easily ask your dealership via WhatsApp to address customer inquiries. Car buyers can ask about available models, financing options and colours. Owners of cars can inquire about spare parts and accessories, and even request repair or service. To avoid any delays in an emergency, the bot will instantly locate the closest service station.?
• Customer Outreach: Customers looking to buy vehicles can engage with a WhatsApp chatbot. Conversations can start with people who visit your site, click on ads, or use drip marketing on WhatsApp.?
• Scheduling Test Drives: Prospective buyers can request the bot to schedule a test drive through your WhatsApp Verified Business Account.??

WhatsApp Chatbot for Insurance?

Insurance companies are constantly struggling to offer quick online support to policyholders and buyers.?

Companies want to accelerate the claim and application process. The traditional tools and techniques are not sufficient to handle enormous amounts of complex documentation.?

Customers find it difficult to buy and maintain insurance policies. Terms and conditions can change from one policy to the next. Emails and SMSs cannot meet customer needs.?

WhatsApp chatbots for businesses can help with AI/ML conversational capabilities to provide a high-quality customer service experience. This security assurance gives users confidence while they submit income statements, signed propositions, ID proof, or other important documents.?

Chatbots that use artificial intelligence to automate premium calculations also do this. To calculate accurate premium amounts, they ask customers about their income, age, job, duration, and other factors.?

Use Cases of WhatsApp Chatbot for Insurance?

• Document Assistance: Provide policy document details, collect address proof, income proof, age proof, IDs, and other documents with the help of WhatsApp chatbot automation. The bot can directly store those documents in an integrated database and process them as per the requirements.?
• Policy Renewal: Automatic reminders sent to policyholders regarding policy expiry dates. Also, help with terms and conditions of renewal. Chatbots can also share the benefits of renewing policies to decrease cancellations.?
• Claim Processing: This makes it easier for policyholders to file a claim. A chatbot with AI can help eliminate any bad service and delays. WhatsApp can be used by policyholders to send all documents and receive confirmation about their claim status.?

WhatsApp Chatbot for Real Estate?

Real estate is a high-stakes industry. Every lost lead is a visible loss in revenue.?

A WhatsApp chatbot for business allows a real estate agent to capture and qualify leads 24 hours a day. The chatbot works without human intervention until the leads are qualified.?

An AI chatbot uses its conversational skills to gather names, location preferences and contact details to verify the quality of a lead. It can then instantly transfer the highest-quality leads to realtors via the same chat platform.?

Use Cases of WhatsApp Chatbot for Real Estate???

• Qualifying leads: A WhatsApp chatbot gives the freedom of conversing instantly whenever a potential customer wants to. While talking, the bot collects qualifying information such as names, phone numbers, email IDs, desired budget, essential amenities, and others. After qualifying, the bot continues the conversation to nurture those leads and allows fast bot-to-human handover in relevant situations. Hence, your human realtors can take over the conversations and convert leads when they are most interested. ?
• Scheduling Visits: After qualifying and nurturing a lead, a chatbot saves them from the chain of unwanted emails and multiple calls. It encourages leads to schedule their visits to properties on the WhatsApp platform. Plus, the bot sends timely reminders along with the address and contact details of the realtor to help your customers. ?
• Assisting with Documents and Payments: A smart bot can send personalized reminders related to EMIs, maintenance, pending payments, and document submission. It is more friendly than bothering customers with multiple calls when their due dates close. ?

WhatsApp Chatbot for Travel???

In travel and hospitality, businesses face the issue of 24*7 traffic. Customers can choose any time to visit the site, click an ad, or reach out to customer support. Without 24*7 availability, it seems impossible to answer queries, generate leads, and provide support. ?

A WhatsApp chatbot for business, travel and hospitality services can direct such requirements to their AI-powered chatbot. ?

Use Cases of WhatsApp Chatbot for Travel???

• Personalized Tour Package: An AI chatbot on WhatsApp can quickly understand the unique requirements of a customer to design a personalized tour package. It improves the customer experience in travel, where people come with different priorities. ?
• Instant Support for Urgent Queries: While travelling, customers can rely on the instant support and 24*7 availability of an AI-powered WhatsApp chatbot. They can resolve urgent queries, such as an incorrect address, confusion related to a location, or any other issue. The bot can always revert without wasting any time. ?
• Connecting with Potential Customers: Through social media, messaging platforms, and websites, travel companies can connect with potential customers quickly by integrating a WhatsApp chatbot. Smart bots can engage potential customers with intent-based recommendations and offers. ?

How to Get a WhatsApp Chatbot for your Business???

It is high time to give the quality of experience your customers demand and improve the productivity of your employees. We at ORAI specialize in enabling your business with the power of conversational AI. Our WhatsApp chatbot for business comes with valuable abilities such as:???

• Omnichannel presence???
• Predictive Intelligence???
• Automated lead qualification???
• 100+ language support???
• WhatsApp drip campaign???
• Video chat???
• Instant bot-to-human handover???

And more! ?

Click here to know more. Or, Sign-up for a FREE DEMO to see all the use cases in action.?