WhatsApp Chatbot for Auto-Reply: All You Need To Know
It's difficult to always reply to every single customer when you're using WhatsApp you know? It's not possible to have a staff that is available 24/7 to respond to questions, requests, and inquiries. That's why WhatsApp allows you to send automated replies. However, there are many alternatives and options on how to configure auto-reply in WhatsApp Business.?
In this article, we'll explain everything you need to know about autoreply on WhatsApp and the several ways to use a WhatsApp chatbot for autoreply.?
So, let's start!?
3 Methods to Send Auto-Reply to WhatsApp?
1. WhatsApp Business App?
With the business application of WhatsApp, you can make use of one device to interact with your customers, get feedback, and send valuable notifications. You can also notify your customers when you're accessible to talk to them and then communicate with them in the future.?
2. WhatsApp Business API?
With the WhatsApp Business API, you can connect multiple devices simultaneously and create automated conversations with your clients. You can create templates for messages and set times to automatically respond to them.?
3. WhatsApp Chatbot?
When you activate the WhatsApp Business API with an artificial intelligence chatbot, it can automate all sorts of responses for you, 24*7. A WhatsApp chatbot will respond to questions, make queries, and respond to requests throughout the day and night at any size.?
Sending Autoreply for WhatsApp with its Business App?
If you are using the WhatsApp Business App, it allows you to communicate "away messages" depending on the time the person you are standing for is not available for a live chat.?
These messages allow you to answer customer inquiries that are outside of 9-5 hours. You can select specific times depending on your work hours and set up automatic replies to your WhatsApp Business.?
It starts with the choice of the recipients of this message. It is possible to create a one-way message that is accessible to everyone or create groups of clients for the same purpose.?
In the next step, you must decide a date and time that you autoreply should reach your customers. Therefore, when a user is trying to connect to you through WhatsApp after hours, they will get an auto-reply email.?
There are three main ways to schedule auto-replying on WhatsApp:?
4 ways to choose the receivers of your auto-replies
Along with timings, here's how you can choose the recipients of your autoreply on WhatsApp:?
1. All?
You can send one automated message to all customers as per the pre-defined business hours.?
2. All selected?
You can select customers from a list and schedule autoreply only for them.?
3. All outside the address book?
You can set up auto-replies for all customers who are not included in your contact address book.?
4. All except the selected ones?
You can also send an autoreply to everyone except the ones you select to exclude.?
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After selecting all your options, you can save the changes. Also, make sure that you keep your internet connection active to allow auto-response messages to reach your customers.?
Cons of using auto-reply for WhatsApp Business App
There are several limitations with WhatsApp Business App that can be a problem for you:?
Most importantly, you lose a lot of business to your competitors if you're available to chat only for 8 hours per day.?
To tackle all these disadvantages, you can use WhatsApp chatbot for auto-reply, which requires you to have your own WhatsApp Business API.?
Utilizing WhatsApp Chatbot for auto-reply to WhatsApp Business API?
Chatbots with artificial intelligence supply an automated platform for communication. It can mimic human-like chat capabilities with the aid of advanced technologies such as Natural Language Processing ( NLP), Machine Learning ( ML) as well as Natural Language Understanding ( NLU).?
It is possible to have the option of having a WhatsApp chatbot that can help customers who come to your website as well as social media sites or apps, or any other channel 24/7. A chat using an AI chatbot can provide the most enjoyable conversation experience for customers.?
Even though WhatsApp Business App lets you send one "away message", a WhatsApp chatbot can assist customers with questions even when you're not present.?
Here's an example
Automated updates without an AI bot
Automated updates with an AI bot
An AI chatbot for WhatsApp can answer both common and complex questions no matter if you’re available or not. It only transfers the most complex of queries to human agents, that too, right on the same chat platform. Hence, customers get their queries resolved instantly. ?
All in all, a WhatsApp chatbot powered by AI can be your perfect way of sending an auto-reply for WhatsApp. With that, you can turn your company into a 24*7*365 conversational commerce online.?
How to send automated messages with WhatsApp Chatbot?
Steps to Begin by Using the WhatsApp Automatic Reply Bot?
ORAI is the best platform to start using WhatsApp automated replies that are quick and efficient. We do not just assist you with acquiring WhatsApp Business API as well, but also ensure that you use it in properly to reap long-term benefits.?
You can request a? Free Demo of an AI WhatsApp chatbot. After that, we'll begin the process of implementation.
Increase the value of your Business by introducing an AI Chatbot on WhatsApp!?
Utilizing Our AI-powered WhatsApp Chatbot that you can get specific business tools to boost your sales, marketing, and customer support through automated messaging. You'll be able:?
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