Making Every Guest's Arrival Extraordinary!
In our pursuit of excellence at Resolute, we've recognized and embraced the pivotal nature of the pre-arrival phase in a guest's journey. Here's a checklist we've formulated to craft unparalleled pre-arrival experiences:
- Personalized Communication: Engaging guests with a heartfelt confirmation email, highlighting the unique features of their impending stay.
- Timely Updates: Furnishing guests with crucial reservation specifics, from check-in nuances to on-premises events.
- Tailor to Preferences: We administer a pre-arrival survey, diving deep into guests' inclinations—from pillow selections, and room ambience preferences, to specific dietary needs.
- Express Check-In: We're revolutionizing check-ins with swift mobile processes and exclusive arrival desks.
- Room Readiness: Rooms adorned with pristine linens, top-notch amenities, and Resolute's signature personal touch.
- Anticipatory Service: Our team is honed to foresee and address guest requisites, sometimes even before they're vocalized.
- Special Surprises: Personalized notes and delightful amenities await our guests, adding that extra touch of warmth.
- Local Recommendations: Our curated list of local gems—restaurants, attractions, and more—ensures our guests experience the best of the locale.
- Seamless Coordination: Seamless inter-departmental synergy ensures rapid resolution of any guest-centric requests.
- Post-Arrival Follow-Up: Our commitment extends beyond the check-in, constantly engaging with guests to ensure optimum satisfaction.
At Resolute, we're not just ticking boxes. Our pre-arrival surveys empower us to truly understand our guests, enabling us to customize everything from their pillows (thanks to our diverse pillow menu) to their dining preferences. It's about constructing a bespoke experience for every individual guest, so when they step into our hotel, they feel truly seen, understood, and valued.
LinkedIn community, when was your last unforgettable pre-arrival experience at a hotel? What made it stand out?
