What's Your Name?

I recently started a new job as a nursing home administrator. One of my first objectives was to learn every staff members’ names on all shifts and the residents. By the end of the first week, that goal was reached. People were amazed asserting I had a great memory. I wasn’t so sure about that. It did not take any more work to remember their names than to forget them. In those first few critical days, I felt like I had won a small victory because these people immediately felt valued and respected. It was an easy way to make a quick first impression.

The more I learn about leadership, the more I find a common theme about putting others ahead of myself and my agenda. In those “getting to know you” conversations with the staff and residents, I deliberately listened to what they were sharing. It was not about who I was or what I had done. Through those many exchanges their names and stories were embedded into my mind.  That was the start of many relationships. 

The CEO with my former employee modeled the name game to perfection, so this idea is not original with me. I just learned from the expert. The community where he serves has approximately 350 residents and 400 plus staff. He knows everyone’s name, calls them by name anytime he sees them on campus, and knows details about their personal life that he references upon each interaction. People are astonished at his recollection over all these names and facts. The CEO is a much beloved leader because of this attribute. I will never forget his name, Sean Huyett.

A lot is ascribed to names. Expectant parents pour over names and their meanings searching for the perfect fit. It is a symbol of recognition and worth. It is an identification with your personality, and all that makes you you. It is the most important sound in any language according to Dale Carnegie.

How well do you know the names of the people in your work area? A common justification is, “I’m great with faces and terrible with names.” It is never too late to start learning and calling people by name. Show consideration, listen to learn, set aside trying to get people to remember your name, and remember their name instead.

So, what’s your name?