What's Trust Got to Do With It?

?HOT TOPICS??

How do you define "trust?"

It can be a difficult question to answer objectively. We like to believe we're trustworthy but aren't always aware of the actions that impact others' trust in us.

The science is that oxytocin, aka the loving grandmother, promotes trust and connection - but how do we ensure Grandma is present in the workplace?

Continue reading for some stats on the importance of trust, as well as some behavior-based approaches to inviting grandma in.

?? Higher Trust = Higher Productivity: Trusting workplaces are more productive. According to a study by the Great Place to Work Institute, organizations with high levels of trust experienced a 50% increase in productivity compared to those with low levels of trust.

?? Trust Boosts Employee Engagement: Employees in high-trust organizations are more engaged. They are 22 times more likely to take risks that can benefit the company, according to research by Harvard Business Review.

?? Trust Reduces Turnover: Trustworthy leadership reduces employee turnover. Employees are more likely to stay in organizations where they trust their managers and colleagues. This trust creates a sense of stability and job satisfaction.

?? Trust Impacts the Bottom Line: Trustworthy organizations perform better financially. Studies have shown that organizations with high levels of trust have higher profitability and stock market returns compared to those with low levels of trust.

Now, let's talk about day-to-day behaviors that create trust within an organization, or as we like to call it, make time for grandma!

KINDLE THE FLAME??Trust-Building Behaviors

So we want trusting relationships and know we need grandma (remember: oxytocin!) to come over and help us. But how do we get her to come for a visit and stay awhile?

You've likely heard that to build trust you need to be reliable, set boundaries, hold the team accountable, engage in HOT communication, etc etc.

Ok, but how? How do I hold my team accountable, how do I make sure communication is HOT? We're going to give you four concrete behaviors that you can use to demonstrate and build trust within your team.

?? Be willing to collaborate. Schedule skip-level meetings, delegate parts of projects out, and regularly ask for feedback. This willingness to work together will organically build trust and exposure.

?? Share information with positive intentions. If you share or confide in someone, approach it as a means to problem-solve or address a larger issue. Sharing information that may not be yours to share just to gossip, get a laugh, or validate your negative feelings is a sure way to damage trust.

?? Prioritize reliability. If you say you’re going to address an issue, address it. If you say you’ll get an answer for someone, get them the answer. If you set a deadline, meet the deadline. In all cases, provide HOT communication by updating on progress and potential barriers.

?? Support accountability. Make sure accountability measures are clearly defined and upheld. This sends the message to the group that they’re cared for and positive culture is a priority. It’s one thing to have a Performance Review policy and another to never enforce it.?

There are many more things that help build trust, but we hope that these four tips provide a good starting point to ensure a trusting and safe environment for your team. As always, we are here to help with strategy or problem-solving challenges

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Stoke the Fire???Build Trust with PIE

A while back we were chatting with a dear friend Stephanie Mansueto about the concept of PIE as a method of providing feedback. We then worked together to create the following worksheet to use with our amazing clients.

PIE is an acronym for Performance, Image, and Exposure - all critical topics to cover when working on building trust. It's a tool that we often use to have HOT conversations and create objectives that can then be held accountable.

As always, please reach out if you would like support with this tool!

Want to work WISE? Click here to find out how!

PANTS ON FIRE? Myth Busting

Myth: Trust means never questioning another's behavior.

Reality: Trust involves open communication. It's okay to ask questions and seek clarification, reinforcing trust through open dialogue.

Questioning someone or something does not need to imply an automatic lack of trust. Seeking clarification in complex/ambiguous situations, sharing alternative ideas, and checking understanding are all excellent ways to ensure positive relationships and performance.

In fact, communicating openly in this way can go a long way in building and maintaining trust. When grandma is there and connection is present, questioning ideas with curiosity reinforces strong relationships.

It also demonstrates a commitment to being humble, open, and transparent.

And remember, be the genius with 10,000 geniuses. No one knows everything nor could they. Open dialogue and collaboration will lead to thought diversity and improved performance for all.

That completes our time for today!?If you like what you read, please send to a friend to subscribe below: https://www.workzbe.com/hot-minute

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