What's Next for Expedia Group
EXPLORE 22 was all about expanding not only our reach, but the reach of all of our partners and even more in the industry. Here’s what we announced:?
First, we are now entirely focused on driving relentless innovation to deliver better traveler outcomes. Our goal is to increase traveler confidence and success, so we introduced a series of new products for travelers that will help reduce stress and fear from the travel process, because when travelers win, we all win. ?
Second, we shared bold new thoughts on the future of our marketplace and how we seek to de-commoditize the way it works. We announced a market where we will no longer reward price over all else. We will begin re-balancing our marketplace to emphasize overall traveler experience and satisfaction—again, because when the traveler wins, we all win.??
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Third, and what I am most excited about, we announced our Expedia Group Open World platform. This is our completely rearchitected tech platform that opens all our innovation to the world. This is a purpose-built platform to provide the underlying technology that we believe will supercharge the participants. We are essentially deconstructing the building blocks of online travel so that the whole market and all our partners can utilize these capabilities.??
The past few days at EXPLORE marked a new beginning for all of us. We’ve made amazing leaps with how we plan to work with the industry. This is the right direction for the company because:??
By opening Expedia Group’s world to the entire travel market and extending the power of our platform to more of the industry and millions more worldwide, the ecosystem will expand. And together, we will enjoy unprecedented reach and success.??
Thank you again to everyone who joined us in Las Vegas and thank you to our friends at the Aria and MGM Resorts for hosting us. Of course, thank you to Expedia Group employees.?A?conference of this caliber does not happen without the incredible support and planning from our staff. I leave Las Vegas incredibly humbled, energized, and inspired.??
Co-Owner at Baskin Robbins
11 个月Peter Kern, are you proud of being a Bait and Switch company?? You must reinstate the award nights you stole from customers. I will find you and ask you in person, in front of your loved ones when you least expect it, so they can see the kind of business you are in. NOTE: For everyone who got screwed with their reward nights "expired", Hotels. com is in real trouble. I am a lawyer, and I was just reviewing their terms and condition on the email they had sent me and says the following: "*OneKeyCash will expire after 18 months unless you make a One Key eligible booking or use your OneKeyCash on an eligible booking." As you can imagine, they let my nights expire after only a few months, not even close to 18. They have violated these T&C's. EVERYONE, this is class action lawsuit material. F you?Hotels . com?I will not stop unless you give me back the nights I EARNED. Everyone, let's COPY/PASTE this on every single social media platform thing they post!!!
Certified Coach, Trainer, and Soeaker | DBA in Business Administration | Certified Maxwell Leadership Team Member | DiSC Consultant
2 年Mr. Kern. I purchased a round trip one day and the next day realized my dates were wrong. So, I went to the website to change the reservation. Instead of changing the website created an entirely new reservation. I immediately called. The representative said the only thing she could do was cancel the original wrong reservation. I insisted no I wanted the second reservation to replace the first. She refused. She said she would cancel it and request a refund. I was to wait 3 days before I could call and check the status. I waited longer. This time I learn she only canceled one way and not both. I was hung up on. I call back and was on hold for two hours before being disconnected. I call the next day. This representative said the first rep did not cancel my reservation. I guess that happened magically. He also told me the first rep did not note she was going to do any of that. I told him to pull the phone call. That wasn’t gonna happen. I asked to speak to a manger..no. I asked to be transferred to US.. no. I asked for corporate number… again the answer was no. I’m not even sure where to go from here.
Consultant In Leadership Skills Training,Sales & Service Training, Public Speaking. College Credited In Yoga & Meditation Application
2 年Before expanding on “what’s next” - no pun intended - please kindly solidify operations already in play. I was given a credit for Itinerary #72137937644660 for $161.81. For a time it indicated the credit expires 12/2022. I went to use the credit and was told I needed to BOOK the flight within a window of time (now passed) in ORDER to use the credit by 12/2022. As a long-standing loyal Gold Member I didn’t appreciate the snake oil salesman who I finally got through to(a story for another time). Kindly have someone contact me from your office to rectify this situation.
Strategic Communicator | Brand Storyteller | Marketing & Digital Innovator
2 年Hey peter, Expedia is the worse! It steals people’s money and make them stay connected on poor customer service for hours and hours with nothing solved! You can check my name in your system and you can put me on hold for another year! Lol
In Harmony sustainable hospitality. Founder. [email protected]. Marketing Strat Comms commercial Consulting hotels destination development. The sustainability position.
2 年We look forward to supporting Expedia as the company joins us at Reset tourism sustainably 2022 16 September https://www.eventbrite.co.uk/e/reset-travel-tourism-hospitality-sustainability-summit-tickets-353625051047