What's new in Utah?
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ServiceNow Utah New Features Summary
“Create value faster across your organization with simplified experiences, targeted automation, and organizational agility.” That is the quote used by ServiceNow to present the new Utah release launched in April, this release is aligned to solve common challenges across organizations during their digital journey by adapting the technology to new market requirements, being agile, and automating the business process.
Key strategies highlighted by ServiceNow for this new release are the following.
This article is an extraction of some of the information published by ServiceNow, customized by my personal experience, on what I consider to be the most important features to help Eviden customers improve their experience and automate according to ServiceNow’s key strategies for the Utah release, since most of Eviden’s customers have consolidated their operations with the capabilities offered by the current version of ServiceNow, However, by integrating the enhancements offered in the Utah release, such as Advance Search, or using the workspace enhancements, customers can optimize their current operations without making any process improvements, and simply use the IA capabilities to do all the work, enabling the customer to get the information they need faster and with greater accuracy. This allows Eviden’s customers to move forward in their maturity process (many of which have been defined because of defined roadmaps) and optimize their resources.
Simplified experiences
Simplify customer, employee, and user experiences by providing an intuitive and unified interface with all the relevant information to complete their day-to-day tasks so users can see what's happening in their environment and take informed decisions.
Key features and enhancements added in Utah to simplify the experience include:
Purposeful Automation
Automation has become a priority, as companies need to optimize processes and reduce costs. ServiceNow has made important improvements to low-code automation solutions. In addition, Process optimization and workforce optimization has become differentiators included in Utah to optimize workloads and resources.
领英推荐
The new version of Utah will undoubtedly help companies achieve their goals, as it has a wide range of features based on its AI engine and low-code automation that can be adapted both to companies that are starting their digital journey and to companies that want to optimize and automate their processes.
The full list of new capabilities can be viewed by following the links below:
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About the author:
Oscar Franco
Pre-Sales Solution Architect
Oscar Franco is a Pre-Sales Solution Architect at Evidian with more than 15 years of experience in the design of IT solutions with strong ITIL experience to help customers achieve their business goals. He is a certified ServiceNow System Administrator. He enjoys learning new ServiceNow features.