What's new at Lobster Ink?

Drumroll, please! We are proud to share the following exciting updates from Lobster Ink this month.

Food and Beverage Service (Non-Alcoholic)?

We've updated our new Food and Beverage Service program to be suitable for alcohol-free establishments.

Nine courses guide?team members through the entire sequence of service, training them on the knowledge they need to?deliver?consistent, trustworthy service that maximizes guest satisfaction - and repeat business.

Curious to learn more? Check out the new program here????https://bit.ly/4dcGBVO

Downloadable support for learning success

We're always innovating to support our busy customers in driving Lobster Ink at their operation. Our newly launched Resources Center for managers, accessible through the Lobster Ink platform, is a prime example of this ambition.

Featuring a treasure trove of resources, this hub was created to support our customers in maximizing Lobster Ink adoption and learner engagement. Managers can also upload their own documents such as SOPs or guidelines specific to their operation.?

A resource we're particularly excited about is the Assignment Recommendation guidelines. These guidelines map our content to the training required to deliver on specific use cases, like onboarding, talent development or pre-opening.

Now our customers can swiftly assign the perfect content as recommended by our instructional design team without having to waste precious time searching through the 250+ courses from our Hospitality Excellence Learning Library.?

Planning to open a new property and need to get your entire team ready? Struggling to onboard new team members effectively? Need to grow your culinary talent bench? Book a demo to see how we can support the delivery of service excellence at your operation.

New manager onboarding?experience

We’ve also recently optimized our platform onboarding experience to ensure that new managers to the platform can get their teams online and learning, faster. Short, action-oriented emails guide managers on the key actions they need to take to onboard their team successfully, while in-app videos take a deeper dive into our platform functionality.??

COMING SOON: Fresh content in the making?

In addition to refreshing our Food and Beverage category and expanding our Culinary offering with new Baking and Pastry and Plant-Forward Kitchen learning paths, our production teams are also hard at work to deliver the following brand-new programs this year.??

• Service for Chinese Guests trains team members to be culturally confident, empowering them to deliver service that delights Chinese guests (and helping you unlock significant market opportunity.)
• The highly anticipated Luxury Service Standards. This comprehensive program will support operators to be audit-ready by providing guidance on at least 80% of leading luxury rating authorities’ service criteria.

Connect with us to learn more about these exciting upcoming programs! ?

At Lobster Ink, we're dedicated to the continuous optimization of our platform and the growth of our library to empower our customers to deliver hospitality excellence.

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