What's new: Last Quarter of 2024

Hello, Dear Readers! This time we are sharing updates from the whole quarter! The last three months of 2024 have been filled with new releases, events, and team-building time (and of course lots of Christmas vibes, at the end!). So, let’s explore what happened.

Issue Templates Agent for Jira

From now on, you can import or export issue templates. When you have an extensive template library, it is good to have a backup - export the templates to be sure they won’t be missed due to unexpected errors. Also, it’s a very useful feature when migrating templates from sandboxes to production instances or when you need to update templates in bulk.

For further time-savings, we have introduced new bulk actions - now you can easily change the project and the issue type or delete templates from the configuration in one go. We know that with lots of templates, comes the responsibility of organization, but don’t worry - the new audit log will lend you a helping hand. As we have joined App Editions Program, this feature is available in the Premium version of the app! If we interested you, even the smallest bit, get it here.

Continuing with another happy news, both for child and parents templates, we have expanded our support of UI fields. Currently, for the child templates, we added the field multi-user picker. When it comes to the parent ones - we extended it to the field ‘Affect versions’.

Lastly, Jira now supports multiple concurrent UI modifications apps. This means that up to five UIM apps can now run for a given combination of project, issue type, and view type. Thanks to this change, there won’t be problems if more than one app uses UI modification, such as Issue Templates Agent and ScriptRunner. So go ahead, users!

Feature Bundle (Cloud)

The additional fields feature supports the subtasks and parent fields! You can display those two in additional field values panels to show incident complexity and the road to resolution.

Also, for newbies, there is a fresh Get Started page at the very beginning!

And here is one of the reviews, which we received from our user, Christian, enjoy.

"Feature Bundle" by Appsvio is a great add-on for Jira, providing, amongst other things, the possibility of displaying extra information on the portal. At times, it is really appreciated to be able to provide portal-only customers the possibility of seeing, for example, data from other linked Jira tickets that would otherwise not be visible on the portal. Also, being able to display explanations of the next steps a ticket will be going through can be useful to provide an extra layer helping portal-only customers better understand the underlying workflow. The team at Appsvio is always quick and happy to help out, providing amazing support, even developing new features from customer suggestions, as they constantly strive to make this great add-on even better than it already is. Great job to the whole team.

Feature Bundle (Data Center)

We're also excited to share updates on the data center version of our popular Jira Service Management app! This quarter, we've introduced Additional Values, a feature previously available only on the cloud version. Now, you can display helpful details for your clients right within the request view, including the fields, which are part of an issue type, not just a request type. Assignee, due date, linked issues, subtasks, and much more - the world is your oyster.

We have also added an option of a ‘Description’ field in the ‘Edit request’ window, to help you give your customers the support and means of communication they deserve. In order to improve visibility, we have added some new options: clients can now see the assignee's time zone—a great feature for international support—and the time a ticket has spent in its current status. You’ll find the configuration options right within the project, allowing administrators to customize panel availability on tickets with ease. Our goal is to support a wide range of system and custom fields, so that you can smoothly create a service page tailored to your needs and show the most professional side of yourself in front of your customers.

Additionally, we've enhanced our Request Steps functionality. Now, stages can be defined not only by ticket status but by any field value, thanks to new JQL support. We've also made configuration easier by adding the ability to copy settings between request types and projects, saving time and making setup a breeze.

To get access to the new features, remember to update our app to the latest version.

Custom Fields Suite

Small but mighty change for new users. We added the Get Started site to make using advanced custom fields as smooth as possible. Even if you’re our long-term user, check this out - maybe there will be something new for you

Articles

Our library keeps growing, so here is a small sneak peek of what you can find among our articles:

• Over on the blog of our friends at Peakforce in Wroc?aw, you’ll find a new article we published on custom fields in Jira, featuring 3 practical examples using our Custom Fields Suite for Jira app.
• Want a closer look at one specific field type—dynamic fields—in our add-on? Head to our blog for 3 insightful use cases!
• Continuing with the custom fields theme, our third article introduces more helpful apps available on the Atlassian Marketplace, such as Table Grid Next Generation from Exalate, Secure Custom Fields from Ricksoft, and from ScriptRunner for Jira from Adaptavist. Read the full article on our blog.
• Finally, if you’re in the enterprise sector, on our blog you can find an article that shares the best practices for configuring Jira Service Management—an especially valuable resource for scaling teams.

We invite you to explore these articles and discover new ways to get the most out of Jira!

Events

We had a couple of busy months!

Team up!

We’ve been in Belgium on Team Up! organized by ACA Group. As silver sponsors, we had a chance to talk with customers about ITSM and solutions for service desks. Thank you for all the discussions!

Team '24 Europe - Barcelona

The next round of this year, Team! What an event! Kate and Chris flew to sunny Barcelona, where they spent three days with other vendors, partners, and customers.

There was no shortage of excitement around Atlassian Intelligence this year! The buzz at the event, both on the agenda and in side conversations, centered around Rovo and advanced agents. Atlassian also introduced Focus, a new product specifically designed for enterprise customers. You can dive into all the details in Atlassian’s official announcement.

Atlassian events are always about PEOPLE. Over three intense days, we not only dove deep into our favorite topic—ITSM—but also shared fresh ideas and predictions for 2025. For Chris and Kate, it was a particularly moving experience; they attended the last Team event in Barcelona in 2018 (then called Atlassian Summit) and were thrilled to see so many connections from that time still going strong.

The event in Europe also offered a fantastic opportunity to connect with many Atlassian Community Leaders, including a big group from Poland, who celebrated the moment with a team photo alongside Mike.

We’re already looking forward to Atlassian Team '25 in Anaheim—it's coming up sooner than we think!

Dolce far niente, meaning Appsvio team trip!

The Appsvio team enjoyed the last October days in beautiful San Leo, in the Province of Rimini in the Italian region Emilia-Romagna. This time, we decided to go beyond Polish boundaries to spend time together and do team-building activities.

Italy greeted us with misty skies and a cool breeze, but the charm of our trip wasn’t dampened by the weather! Though the mountains hid behind clouds, we found plenty of joy in other ways: laughter, board games, cooking together, karate training, and even a catamaran cruise. The overcast skies didn’t stop us from exploring San Marino or savoring the incredible local cuisine.

We also made time for growth and learning. Magdalena led a thoughtful session on Nonviolent Communication, and each team member had the chance to share their personal user manuals, helping us understand each other better.

We returned with our heads full of beautiful memories—and our bellies full of pasta!

If you would like to see our experiences on your own - we have prepared a Youtube Short!

And if we piqued your curiosity to read more - check out the latest article about our Italian adventures!

Webinar: Stress-free incident communication with Jira Service Management

If you missed webinar with Kate about how to deal with proper incident communication, you can still catch up! The webinar recording is on YouTube and awaits you. If you have any questions while watching, leave us a comment.

Webinar: Making Agent Lives Easier - Building a Self-service Portal in Jira Service Management

Chris also conducted a webinar about Self-service Portals in JSM! We discussed how to efficiently create a portal useful not only for a client but also for a service agent. Find out what are the best practices of self-service and which solutions could come in handy. The recording available now on Youtube.

ACE Webinar with Vectors and Michael Fileti

During last ACE Wroc?aw, we got to discuss the topic of employee onboarding and Jira solutions, which could be applied throughout the process. Michael Fileti, a Director of Service Delivery at Advisory Solutions also presented their case of how our add-on, Feature Bundle, helped them overcome their obstacles and save their agents time. Tune in for the recording of this informative event!

And that’s all, at least for now. We are coming back with regular, monthly ‘What’s new' series, so see you in the next one. Ciao!