What's New at CCI? Overcoming Language Barriers for Latino Patients

Hello Friend, Since we published our annual letter just before the holidays, we'd like to share it again with everyone who may have missed it!?Besides celebrating what we accomplished together and the joy of seeing each other in person again, the report points to our five-year strategic plan under development — one that will involve building resilient partnerships and digital transformation. Please read and share! And maybe find yourself in the gallery of photos? Warmly, The CCI Team

In Colorado’s Rocky Mountains, Tackling Language Barriers for Latino Patients

Gunnison Valley Health 's hospital and clinics pride themselves on providing exceptional care, so they were surprised and disheartened to find that some Latino patients felt left out. After some digging, the health center discovered that residents whose preferred language is Cora, an indigenous language in Mexico, were dissatisfied because of communication barriers and had even travelled outside the valley to get medical care.

Leaders decided to reach out to the Latino community, including both Cora- and Spanish-speaking residents, to better understand the criticisms and how they could better serve patients.?It was important to simply listen, says Nicole Huff, the chief nursing officer and member of CCI’s?Colorado Health Innovation Community. Learn how that community listening session led to a language preference survey,? trilingual patient navigator, Cora interpreters — and patients who?are now much happier with the services offered at the health hub.?

Healing Through Listening – A Pathway to Nurture Wellness for Caregivers and Families

Our?Health Pilots?podcast?shines a light on the thriving care team at Children’s Health Center?at Zuckerberg San Francisco General Hospital and Trauma Center . Kathryn Hallinan Aguilar, Maite Garcia, and Dannielle McBride — all participants in CCI's Resilient Beginnings Network — take us inside the clinic’s distinctive environment where collective expertise, collaboration, and a trauma-informed approach drive work toward inclusive, holistic care for all.?

CCI Staff Picks

???SHARING:?Oakland therapy groups ‘taught me to value and love myself.'?Oaklandside?reports on how Nuria Dardón, who fled her native Guatemala after years of stigma, abuse and domestic violence, found peace and the psychological help she needed at an East Oakland community clinic.

???READING:?For those of us dealing with sudden or chronic illness,?The Atlantic?has published a review of seven books "that capture what sickness is really like."?Of these,?Codeine Diary?by Tom Andrews, described as "funny and refreshingly free of self-pity," may be the best place to start.

???THINKING ABOUT:?A?KFF Health News?story?on Congress's first steps on finally? tracking how the $50 billion in opioid settlement funds are being used by the states?— two years after the settlement.

???APPLYING:?Behavioral Health Integration (BHI) Evidence Based Telehealth Network Program (EB-TNP). To integrate behavioral health services into primary care settings using telehealth technology, HRSA will award about?$8.75 million to up to 25 grantees over a period of?five years. Applications are due on March 22.