What's Everyone Doing?

How do other people in your store offer the Protection Plan? When do they bring it up? How do they answer customer questions? Many times we visit stores that include a Protection Plan top performer and when we ask the other employees what the top performer does…they don’t know! For the most part they’re just too busy to be paying attention. Here’s what we advise:

• When you’re doing an operational task try to have floor visibility so that you can watch how others approach the Protection Plan
• When all of you are helping customers, spare a little attention listening to how others are offering the Protection Plan
• If the opportunity arises when on your break, figure out a way to watch how the Protection Plan is offered on the floor

And this isn’t only for getting insights from top performers: we Protection Plan experts have plenty of experience learning a perfect phrase, or answers to customer questions, from some of the newest employees. We know that we can learn from anyone—and we should! This week, determine how best you can pay attention to how your coworkers are introducing the Protection Plan and you will…Make It Happen!