What’s Coming Next?

Change is inevitable in business.

Let’s explore the upcoming trends that will make the biggest impact on your company.

Nobody wants a leak: Getting Cyber Secure in Manufacturing

Manufacturing’s integration of IT and OT systems has increased cyber vulnerabilities, especially with third-party partnerships and legacy technologies.

Many manufacturers lack awareness of their risks, creating a false sense of security.

To mitigate threats, businesses should adopt advanced detection solutions like EDR, NDR, and zero-trust architecture while conducting regular risk assessments and training to safeguard operations and maintain resilience.

Learn More

Our Take

Cybersecurity is critical for resilient manufacturing.

The convergence of IT and OT demands proactive measures like zero-trust frameworks and advanced detection tools.

Regular assessments and employee awareness are essential to staying ahead of threats while embracing digital transformation confidently.

Experts Detail How CRM Is Redefining the Service Provider Industry

In the service provider industry, staying efficient and meeting strict documentation requirements is essential.

Technology like AI and IoT is helping by automating tasks that used to take a lot of time, making it easier to document work accurately.

Tools like Encircle also make it simpler for teams to communicate and share data securely, while KnowHow helps with faster onboarding during busy seasons.

But, for these tech solutions to work, everyone in the company needs to be on board, with leaders supporting the change and showing how it benefits everyone. Learn More

Our Take

Using technology is about more than just keeping up—it’s about working smarter.

Automating tasks frees up time, and having better communication between systems makes everything run more smoothly.

To make it work, it’s important to get the whole team involved, from leadership to staff, so everyone understands how the new tools help.

When everyone’s on the same page, it makes the transition easier and the company stronger in the long run.

Not sure if you're getting the best ROI on your Tech Investment?

We're here to help! Book FREE 16 hours of consultation with us!

New Industry Standards for CX Could Make It Easier to Show ROI

Customer experience (CX) is essential for business success, but many organizations struggle to measure its impact.

A new set of global standards for CX, developed by Bain & Co. and other groups, offers a framework for linking CX efforts to brand growth and demonstrating ROI.

These standards focus on company culture, employee experience, and the collection and use of customer feedback.

By organizing customer data, tracking feedback, and sharing insights across teams, businesses can improve their CX strategies and measure their results more clearly, ultimately showing the value of their CX investments. Learn More

Our Take

The new CX standards offer a much-needed roadmap for companies to measure and improve their customer experience efforts.

The key to success lies in understanding what customers value, collecting actionable data, and creating a culture where CX is a central focus.

With the right approach, businesses can not only improve customer satisfaction but also clearly demonstrate how their CX investments are driving growth.

It’s all about using data effectively and making sure the entire organization is aligned with the goal of delivering better experiences for customers.

Stay ahead of the trends and insights that matter most.

Subscribe to our newsletter for more updates!