What's the Best Delivery Scheduling Software for Building Supplies?

More and more building supplies organizations are focusing on last mile delivery management as a key way to add value for their customers. The importance of getting the right product to the right job site at the right time certainly isn’t a new concept—but the technology available to players of all shapes and sizes in this space has evolved significantly in recent years. There’s nothing stopping mid-sized companies from leveraging the world-leading tools for scheduling their deliveries and executing on their last mile plans.

By implementing the best delivery scheduling software, building supplies distributors can speed up their delivery planning, improve their on-time delivery performance, increase delivery visibility, and keep their customers happy. The trick is to make sure you’re implementing the right software solution—i.e. the one that will actually move on the needle on your costs and help improve your last mile deliveries.?

What Is Delivery Scheduling Software?

Delivery scheduling software means different things to different people, but for our purposes we’re referring to any software that organizations can use to schedule delivery and service calls across their last mile operations.?

But it’s a little more complicated than that. In order to generate schedules that work, you also need to generate delivery/service routes—otherwise there’s no real way to make sure your drivers and technicians are able to meet those schedules. This is a whole extra layer that your technology needs to be able to field.?

Even once you’ve expanded delivery scheduling to include route optimization, it’s important to note that these deliveries and field service calls don’t happen in a vacuum. Delivery scheduling and route optimization are just two parts of a larger last mile ecosystem that includes notifying customers about their appointments, tracking deliveries, and capturing proof of delivery.?

That’s why we at DispatchTrack tend to think of delivery scheduling programs as something that should ideally cover the entire last mile delivery journey. This means integrating closely with PoS and WMS systems to ensure that orders can be routed quickly even for next-day and same-day requests. It also means connecting your customer experience and delivery tracking to your routing and scheduling by housing them within the same solution if possible.?

When you’re able to find the right software and make this happen, you can start to reap huge benefits in terms of how cost effective your delivery and service operations are and how consistently you meet (or exceed!) customer expectations.???

What Should a Delivery Scheduling System Offer to Building Supplies Distributors?

In order to gain the kind of benefits that we’ve been describing, what does your software solution actually need to provide? What features should you be looking out for, and how will they translate into concrete benefits for your last mile delivery operations.?

Here are a few for starters:

• AI-powered route optimization: Now, we’re not talking about LLMs or ChatGPT—many building supplies distributors are understandably wary of trendy technologies that may not have a proven track record. But tried and tested AI technology has been used to optimize routes for years in order to ensure efficient delivery routes and accurate ETAs that account for more factors than a human planner would be able to account for on their own.?
• Customer experience integration: When your stops for a particular day are scheduled, you should be able to alert all the customers on the route of their schedules with the press of a button. As your drivers and technicians continue on their routes, they should be able to send additional updates automatically from a mobile app. This helps ensure visibility and decrease the potential information silos that can crop up when your different capabilities don’t talk to one another.?
• Real-time delivery tracking: Efficient schedules are all well and good, but how do you know that everything is going to plan? If the answer is “you don’t,” then you’re going to run into execution issues. Luckily, integrating your delivery scheduling capabilities with a driver mobile app for the teams out in the field can jumpstart your last mile delivery visibility.?
• Robust proof of delivery: Proof of delivery is crucial for bringing the last mile together, ensuring clear documentation and audit trails, and ultimately getting building supplies businesses paid by their clients more quickly. Especially in a business where half a pallet might get returned from nearly every delivery, it’s crucial to have information on what was delivered where, when right at your fingertips.?

When you’re able to put these capabilities together within a single delivery scheduling system, you can do a lot more than just racking up features. You can create an ecosystem where each process feeds seamlessly into the next, resulting in more efficient planning and more cost-effective and consistent execution.?

Learn about some of the pitfalls in choosing the right delivery management software here: https://www.dispatchtrack.com/blog/delivery-scheduling-software