What’s it for???
Recently our Sales Manager John Whittaker, had to explain the purpose and merits of our 7-series pump ‘Stowage Nose’. (You can watch a video of John talking about the 7-series pumps here.)
The customer was under the impression it was a carrying handle….I guess as it doesn’t have a big sign on it saying ‘coupling stowage position’ then it is up for interpretation.
Using the stowage nose for the quick disconnect coupling actually does have a few good points: Keeping the coupling clean, preventing it from dragging on the ground and getting damaged as well as keeping the hose tidy!
This just reinforces the simple fact you need to correctly show how your equipment works and how best to use it, right from a simple tool like a chef’s knife or a complicated oil replenishment rig – people can get it wrong!
Tell your customers all about it!
Annie Risbridger Hind
Managing Director
+44 (0) 1737 372 680
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Director at Landauer Aviation Consulting Ltd; Leadership and Development Coach at Landauer Corporate Coaching
6 年Probably some lessons there for sales people - not to assume levels of technical pre-knowledge in potential clients!