What is your listening style?
Manoj Chawla
MD @ EasyPeasy Limited, Award winning Transformation & Innovation Guru, C level positions ex Accenture, BT, PWC, Diageo, ICI.
We all think we are good listeners but it takes time, experience and an open mind to improve our skills. Our minds delude us to think we already know and are "good" but it is only after you know what you didn't know that we realise what we didn't know.
My purpose to write these and other articles is as much about me journalling my thoughts and understanding. One learns better when one shares.
"Listening" is something I am trying to improve constantly with a view to both better understand people and to engage better. Truly listening is one of the hardest skills to master and often on reflection I think I could have been better because I may not have heard what they were saying but heard what I was "listening for".
We all know the feeling when “someone isn’t there either because they are only waiting to say something or preoccupied and how good it feels when we feel truly heard and supported and to be “understood” or validated. Truly listening, being there and attentive is the biggest gift we can give.
Having people feel heard and understood and to really connect is often about using the right listening style or mode at the right time.
Being there is not just about being physically present.
An inattentive parent is a parent that is not there mentally and emotional.
The heart of listening is all about attention. If we are tired, stressed, agitated, preoccupied we won't be receptive to all the signals and messages the speaker is giving.
We all listen with intent and purpose and sometimes it helps and sometimes it hinders if we project our own thoughts and emotions. We are all prone to naive realism. (We see the world not as it is but how we are. Naive realism holds that the way we see, hear, touch, and experience the world reflects the true state of the world itself, independent of our individual minds.)
One of our Mental Operating System's code is all about "get to the point" so if the message isn't direct we have to "work harder" to understand them.
Relationships and communication are inherently reciprocal, they require active engagement and sharing from both parties to be successful.
Sometimes people speak to validate themselves in our eyes, sometimes they say things to convince us or themselves. Communication is complicated and layered.
Listening is cognitively demanding and emotional tiring especially when it is emotionally charged.
When I listen to people I am very conscious that sometimes people just need to be heard and don't want advice as they may just be "thinking aloud" or be agitated and its top of their mind and other times they need validation and support. At other times we need to ask questions to follow their train of thought and clarify.
We are problem solving and empathic people and want to help and support people but if they perceive us to want to manipulate and use us they won't be open and honest and be guarded and may even say things the don't really mean or to protect themselves or even shut down. If we don't trust them, we want to know their agenda before we truly share our thoughts, emotions, feelings, thoughts, information and our story.
Listening is as essential part of communicating. It is reciprocal and so we need to be engaged otherwise the dialogue fails and can even end up in conflict. There is no one style as it can vary not only in the interaction but over time and as our relationship develops.
Relationships and communication are inherently reciprocal, meaning they require active engagement and sharing from both parties to be successful.
Reciprocal Relationships and Communication
1. Mutual Engagement:
- Active Participation: Both parties need to actively participate in conversations, showing interest and involvement. This includes speaking, listening, and responding thoughtfully.
- Shared Effort: Building and maintaining a relationship involves effort from both sides. Each person must invest time, energy, and emotional resources.
2. Balanced Exchange:
- Giving and Receiving: A healthy relationship involves both giving and receiving support, affection, and attention. One-sided relationships where only one person contributes can lead to imbalance and dissatisfaction.
- Turn-Taking: Effective communication often involves taking turns speaking and listening, ensuring that both parties have the opportunity to express themselves and be heard.
3. Mutual Respect:
- Valuing Each Other’s Perspectives: Both parties should respect each other’s viewpoints, even when they disagree. This respect fosters a safe and open environment for sharing.
- Empathy and Understanding: Demonstrating empathy and trying to understand the other person’s feelings and perspectives strengthens the connection.
4. Shared Goals and Interests:
- Common Objectives: Relationships thrive when both parties work towards common goals and share interests. This alignment can lead to deeper understanding and collaboration.
- Joint Decision-Making: Making decisions together reinforces the idea that both parties’ opinions and preferences matter.
5. Trust and Honesty:
- Open Communication: Honest and transparent communication builds trust. Both parties need to feel comfortable sharing their true thoughts and feelings.
- Reliability: Being dependable and keeping promises enhances trust and strengthens the relationship.
6. Adaptability and Flexibility:
- Adapting to Changes: Relationships evolve over time, and both parties must be willing to adapt to changes in circumstances, needs, and dynamics.
- Compromise: Finding common ground and making compromises are essential for resolving conflicts and maintaining harmony.
Examples of Reciprocity in Relationships and Communication
1. Friendship:
- Emotional Support: Friends provide mutual emotional support, listening to each other’s problems and offering comfort.
- Shared Activities: Friends engage in activities they both enjoy, planning outings or events together.
2. Romantic Relationships:
- Affection and Intimacy: Both partners express affection and maintain intimacy, creating a balanced emotional connection.
- Joint Planning: Couples plan their future together, discussing and agreeing on major life decisions.
3. Professional Relationships:
- Collaboration: Colleagues collaborate on projects, sharing responsibilities and credit for successes.
- Feedback: Constructive feedback is exchanged, helping each other improve and grow professionally.
4. Family Relationships:
- Support Systems: Family members support each other during challenging times, sharing responsibilities and providing care.
- Communication: Open and regular communication keeps family members connected and aware of each other’s needs and experiences.
Why? The Necessity of Engagement and Sharing
1. Building Trust and Intimacy:
- Reciprocal communication fosters trust and intimacy, as both parties feel valued and understood. This trust is foundational for deeper connections and long-term stability.
2. Conflict Resolution:
- Effective conflict resolution requires both parties to engage openly, listen actively, and work together to find solutions. Without reciprocity, conflicts may escalate or remain unresolved.
3. Personal Growth and Learning:
- Reciprocal relationships provide opportunities for personal growth and learning. Engaging with others’ perspectives and experiences broadens one’s understanding and fosters personal development.
4. Emotional Fulfillment:
- Mutual engagement and sharing contribute to emotional fulfillment. Knowing that one’s feelings and thoughts are heard and appreciated enhances emotional well-being.
Listening Styles/Modes.
Listening styles can overlap and be adapted to fit different contexts and relationships, enhancing communication and understanding between individuals.
Different listening styles can be categorised based on the listener's purpose and approach. During a conversation our listening mode may need to vary.
1. Empathetic Listening
- Purpose: To provide a safe space for the speaker to air their thoughts and emotions.
- Approach: Offering understanding and support without judgment or interruption. The focus is on the speaker’s feelings and needs.
- Example: A friend sharing their worries, where the listener simply acknowledges their emotions and provides comfort.
2. Therapeutic Listening
- Purpose: To explore the speaker's thought process and help them gain insight.
- Approach: Asking open-ended questions, reflecting on what is said, and occasionally summarizing to help the speaker process their thoughts.
- Example: A therapist helping a client explore their feelings and behaviours.
3. Appreciative Listening
- Purpose: To enjoy and understand the speaker's stories and experiences.
- Approach: Engaging with the narrative, showing interest and appreciation, and often providing positive feedback.
- Example: Listening to a friend recount a travel adventure or a grandparent telling family stories.
4. Critical Listening
- Purpose: To evaluate and analyze the content of the conversation.
- Approach: Paying attention to details, assessing arguments, and identifying biases or inconsistencies.
- Example: A debate or a business meeting where decisions are based on the analysis of information presented.
5. Dialogic Listening
- Purpose: To engage in a meaningful exchange of ideas and build understanding.
- Approach: Active participation, sharing thoughts, and responding thoughtfully to create a collaborative dialogue.
- Example: A conversation between colleagues brainstorming ideas for a project.
6. Informational Listening
- Purpose: To gather and understand information accurately.
- Approach: Focused attention on the content, taking notes, and asking clarifying questions to ensure comprehension.
- Example: A student listening to a lecture or a professional attending a training session.
7. Reflective Listening
- Purpose: To mirror back what the speaker is saying to confirm understanding.
- Approach: Paraphrasing or summarizing the speaker's words and feelings to validate their message.
- Example: A mediator ensuring both parties in a conflict feel heard and understood.
8. Active Listening
- Purpose: To fully engage with the speaker and demonstrate interest and understanding.
- Approach: Eye contact, nodding, verbal affirmations, and asking relevant questions to keep the conversation dynamic.
- Example: A manager listening to an employee's feedback or concerns.
9. Supportive Listening
- Purpose: To provide emotional support and encouragement.
- Approach: Affirming the speaker’s experiences, offering reassurance, and sometimes sharing similar experiences to show empathy.
- Example: Comforting a friend going through a difficult time by being present and empathetic.
10. Evaluative Listening
- Purpose: To judge or assess the message.
- Approach: Listening with the intention of forming an opinion or making a decision based on the speaker's message.
- Example: Listening to a sales pitch to decide whether to make a purchase.
11. Inspirational Listening
- Purpose: To feel inspired and motivated by the speaker’s message.
- Approach: Focusing on the emotional and inspirational aspects of the message, often leading to personal motivation or action.
- Example: Listening to a motivational speaker or a sermon.
12. Relational Listening
- Purpose: To build or strengthen relationships.
- Approach: Focusing on the emotional content of the conversation and the relational dynamics, often showing empathy and understanding.
- Example: Having a heart-to-heart conversation with a partner to strengthen the emotional bond.
13. Strategic Listening
- Purpose: To achieve specific goals or outcomes.
- Approach: Listening with a strategic intent, often in negotiations or problem-solving scenarios, where understanding the speaker’s position is crucial.
- Example: A business negotiation where each party listens carefully to understand the other's needs and objectives.
14. Comprehensive Listening
- Purpose: To understand the overall context and details of a complex message.
- Approach: Paying attention to the structure, key points, and details of the conversation to fully grasp the content.
- Example: A student listening to a detailed scientific lecture.
15. Mindful Listening
- Purpose: To be fully present and attentive to the speaker.
- Approach: Practicing active presence, minimizing distractions, and focusing intently on the speaker’s message.
- Example: A parent listening to their child’s concerns without multitasking or interruptions.
16. Dialogical Listening
- Purpose: To engage in a back-and-forth exchange that promotes mutual understanding and co-creation of meaning.
- Approach: Active engagement, sharing perspectives, and collaboratively building upon each other’s ideas.
- Example: Academic discussions or collaborative creative sessions.
17. Generative Listening
- Purpose: To create new ideas and solutions through the listening process.
- Approach: Engaging deeply with the speaker’s ideas, contributing new thoughts, and fostering an environment of innovation.
- Example: A team brainstorming session where new product ideas are developed through collaborative dialogue.
18. Sympathetic Listening
- Purpose: To express compassion and sympathy.
- Approach: Showing genuine concern and understanding for the speaker’s situation, often offering verbal and non-verbal cues of sympathy.
- Example: Listening to someone who has experienced a loss, offering comforting words and presence.
19. Coaching Listening
- Purpose: To guide and develop the speaker's skills and abilities.
- Approach: Asking insightful questions, providing feedback, and encouraging self-reflection and growth.
- Example: A sports coach listening to an athlete’s challenges and offering guidance to improve performance.
20. Exploratory Listening
- Purpose: To explore new ideas and perspectives.
- Approach: Being open-minded, asking probing questions, and being willing to challenge assumptions.
- Example: A researcher listening to diverse viewpoints to understand a complex issue better.
21. Active Constructive Listening
- Purpose: To respond in a way that builds and enhances the conversation.
- Approach: Providing positive feedback, adding value to the discussion, and encouraging further dialogue.
- Example: Actively engaging in a team meeting, contributing ideas and affirming others’ contributions.
22. Deep Listening
- Purpose: To achieve a profound level of understanding and connection.
- Approach: Listening beyond words to emotions, intentions, and underlying meanings, often involving a high degree of empathy and presence.
- Example: A spiritual guide listening to a person’s existential questions and offering deep, thoughtful responses.
23. Reductive Listening
- Purpose: To simplify and distill information to its essential points.
- Approach: Focusing on the key messages and summarizing complex information for clarity and action.
- Example: A project manager distilling client feedback into actionable items for the team.
24. Surface Listening
- Purpose: To capture the main points without delving deeply into details.
- Approach: Paying attention to the overall message and key facts without intense focus on subtleties.
- Example: Listening to a news summary to get the headlines without detailed analysis.
25. Receptive Listening
- Purpose: To be open and willing to receive new information or perspectives.
- Approach: Maintaining an open mind and being willing to adjust one’s viewpoint based on what is heard.
- Example: A leader listening to employee feedback with an openness to making changes based on their input.
26. Contextual Listening
- Purpose: To understand the message within its broader context.
- Approach: Considering the surrounding circumstances, background information, and environment influencing the conversation.
- Example: A diplomat listening to a political speech, considering the cultural and political context.
27. Non-verbal Listening
- Purpose: To understand and interpret non-verbal cues.
- Approach: Paying attention to body language, facial expressions, and other non-verbal signals to gauge the speaker’s true feelings and intentions.
- Example: A teacher observing a student’s non-verbal cues to understand their level of engagement and comprehension.
28. Facilitative Listening
- Purpose: To facilitate a discussion or meeting by guiding the conversation and keeping it productive.
- Approach: Steering the conversation, ensuring everyone’s voice is heard, and keeping the discussion on track.
- Example: A moderator facilitating a panel discussion, ensuring each participant contributes and the conversation remains focused.
29. Analytical Listening
- Purpose: To analyse and understand complex information.
- Approach: Breaking down the message into parts to understand the whole, often involving critical thinking and evaluation.
- Example: An analyst listening to a financial report to dissect and interpret the data presented.
30. Emotional Listening
- Purpose: To connect with and understand the speaker’s emotional state.
- Approach: Focusing on the emotional content of the message, often involving empathy and emotional intelligence.
- Example: A parent listening to a child’s feelings about a school event, responding with empathy and understanding.
31. Adaptive Listening
- Purpose: To adjust listening style based on the situation and speaker’s needs.
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- Approach: Flexibly switching between different listening styles to best suit the conversation.
- Example: A leader adapting their listening style during a crisis to provide both empathetic support and strategic guidance.
32. Patient Listening
- Purpose: To give the speaker time and space to express themselves fully.
- Approach: Allowing the speaker to take their time without rushing or interrupting.
Example: Listening to a child explain their day in detail, giving them full attention and time to articulate their thoughts.
33. Affirmative Listening
- Purpose: To affirm and validate the speaker’s experiences and feelings.
- Approach: Providing verbal affirmations and supportive responses that validate the speaker’s message.
- Example: A friend affirming another’s feelings of frustration by acknowledging and validating their experience.
34. Proactive Listening
- Purpose: To anticipate needs and respond appropriately before issues arise.
- Approach: Being attentive and forward-thinking, often preemptively addressing potential concerns.
- Example: A customer service representative anticipating customer needs and offering solutions before they become problems.
35. Collaborative Listening
- Purpose: To work together to create shared understanding and solutions.
- Approach: Engaging in a two-way dialogue where both parties contribute equally to the conversation.
- Example: Team members listening to each other’s ideas during a collaborative project discussion.
36. Cultural Listening
- Purpose: To understand and respect cultural differences and perspectives.
- Approach: Being aware of and sensitive to cultural contexts and norms, often involving learning and adaptation.
- Example: A diplomat listening to representatives from different countries with an awareness of cultural nuances.
37. Confirmative Listening
- Purpose: To confirm understanding and agreement on specific points.
- Approach: Verifying details and ensuring mutual understanding and alignment.
- Example: A team leader confirming action items in a meeting to ensure everyone is on the same page.
38. Directive Listening
- Purpose: To guide the speaker toward a specific outcome or decision.
- Approach: Providing direction and advice, often leading the conversation toward a particular goal.
- Example: A coach guiding an athlete through strategic choices during a game.
39. Inquisitive Listening
- Purpose: To gather detailed information and understand the speaker’s perspective thoroughly.
- Approach: Asking many questions to dive deeply into the speaker’s thoughts and experiences.
- Example: An interviewer asking detailed questions to get a comprehensive understanding of the interviewee’s background.
40. Intuitive Listening
- Purpose: To understand underlying emotions and unspoken messages.
- Approach: Relying on intuition and empathy to grasp the full depth of the speaker’s feelings and intentions.
- Example: A close friend sensing emotional distress in a conversation and addressing it even if not explicitly stated.
41. Reassuring Listening
- Purpose: To provide reassurance and comfort to the speaker.
- Approach: Offering verbal and non-verbal cues that convey safety and support.
- Example: A nurse reassuring a patient about an upcoming procedure by listening attentively and providing comforting words.
42. Empowered Listening
- Purpose: To empower the speaker to take action or make decisions.
- Approach: Encouraging the speaker’s autonomy and confidence, often through supportive feedback and validation.
- Example: A mentor listening to a mentee’s plans and providing empowering feedback to encourage them to move forward.
43. Participative Listening
- Purpose: To actively engage and contribute to the conversation.
- Approach: Being an active participant in the dialogue, asking questions, and providing input.
- Example: Engaging in a collaborative workshop where participants listen and contribute equally.
44. Technical Listening
- Purpose: To understand technical or specialized information.
- Approach: Focusing on accuracy, terminology, and specifics relevant to the technical field.
- Example: An engineer listening to a technical briefing on new software.
45. Facilitative Listening
- Purpose: To facilitate a discussion or meeting by guiding the conversation and keeping it productive.
- Approach: Steering the conversation, ensuring everyone’s voice is heard, and keeping the discussion on track.
- Example: A moderator facilitating a panel discussion, ensuring each participant contributes and the conversation remains focused.
46. Analytical Listening
- Purpose: To analyze and understand complex information.
- Approach: Breaking down the message into parts to understand the whole, often involving critical thinking and evaluation.
- Example: An analyst listening to a financial report to dissect and interpret the data presented.
47. Emotional Listening
- Purpose: To connect with and understand the speaker’s emotional state.
- Approach: Focusing on the emotional content of the message, often involving empathy and emotional intelligence.
- Example: A parent listening to a child’s feelings about a school event, responding with empathy and understanding.
Effective listening involves not only hearing words but also understanding and responding to the underlying messages, emotions, and intentions of the speaker.
How our "style" varies during a meeting/over time?
Lets look at dating as an example..
During dating, individuals often employ various listening modes to foster connection, understanding, and intimacy.
1. Empathetic Listening:
- Purpose: To show understanding and compassion.
- Approach: Listening attentively to the other person's feelings and experiences, offering empathy and support.
- Example: Responding with care when a date shares a personal or emotional story.
2. Active Listening:
- Purpose: To fully engage and show interest in the conversation.
- Approach: Making eye contact, nodding, and providing verbal affirmations to indicate attentiveness.
- Example: Maintaining focused attention and asking follow-up questions to demonstrate genuine interest.
3. Reflective Listening:
- Purpose: To ensure mutual understanding and validate feelings.
- Approach: Paraphrasing or summarizing what the other person has said to show comprehension and empathy.
- Example: Repeating back key points of the date's story to confirm understanding and show that you are listening deeply.
4. Appreciative Listening:
- Purpose: To enjoy and appreciate the other person’s stories and personality.
- Approach: Showing enthusiasm and positive feedback when the other person shares their experiences and interests.
- Example: Laughing at a date’s joke or expressing admiration for their accomplishments.
5. Supportive Listening:
- Purpose: To provide encouragement and emotional support.
- Approach: Offering words of encouragement, validation, and reassurance during the conversation.
- Example: Encouraging a date to pursue their goals and expressing belief in their abilities.
6. Intuitive Listening:
- Purpose: To understand underlying emotions and unspoken messages.
- Approach: Paying attention to body language, tone of voice, and other non-verbal cues to gain deeper insight.
- Example: Noticing a change in the date’s demeanor and gently inquiring if something is wrong.
7. Relational Listening:
- Purpose: To build a deeper connection and strengthen the relationship.
- Approach: Focusing on the emotional and relational aspects of the conversation to enhance intimacy.
- Example: Sharing personal stories and experiences to create a sense of closeness and mutual understanding.
8. Exploratory Listening:
- Purpose: To learn more about the other person’s background, interests, and values.
- Approach: Asking open-ended questions and showing curiosity about the other person’s life and perspectives.
- Example: Asking about a date’s hobbies, career, and dreams to get to know them better.
9. Non-verbal Listening:
- Purpose: To communicate attentiveness and engagement through body language.
- Approach: Using eye contact, facial expressions, and gestures to show you are fully present.
- Example: Smiling, leaning in slightly, and maintaining open body posture to signal interest and engagement.
10. Playful Listening:
- Purpose: To create a fun and relaxed atmosphere.
- Approach: Engaging in light-hearted banter, humor, and playful exchanges.
- Example: Sharing jokes, teasing gently, and participating in fun, casual conversation to keep things light and enjoyable.
11. Patient Listening:
- Purpose: To give the other person time and space to express themselves fully.
- Approach: Avoiding interruptions and allowing the conversation to flow naturally.
- Example: Letting a date talk at their own pace, especially when sharing important or personal stories.
12. Affirmative Listening:
- Purpose: To validate and affirm the other person’s experiences and feelings.
- Approach: Providing positive feedback and affirmations to show support and validation.
- Example: Acknowledging a date’s feelings and experiences with statements like “I understand” or “That makes sense.”
13. Inquisitive Listening:
- Purpose: To explore the other person’s thoughts and perspectives in depth.
- Approach: Asking thoughtful, probing questions to delve deeper into their views and experiences.
- Example: Asking about the motivations behind a date’s career choice or their thoughts on a particular topic.
14. Supportive Listening:
- Purpose: To provide emotional support and reassurance.
- Approach: Offering comforting words and understanding, especially when discussing sensitive topics.
- Example: Comforting a date who shares a difficult experience by expressing empathy and offering supportive words.
15. Contextual Listening:
- Purpose: To understand the conversation within the broader context of the date’s life and experiences.
- Approach: Considering their background, experiences, and current circumstances to fully understand their perspective.
- Example: Listening to a date talk about their career challenges with an understanding of their overall life situation.
Using these listening modes during dating helps create a positive and engaging atmosphere, allowing both individuals to connect more deeply and build a foundation for a strong relationship. Effective listening fosters mutual understanding, respect, and intimacy, which are essential components of a successful dating experience.
How it evolves over time?
Nobody opens up and tells us everything. It needs time and we need to build our trust and confidence in the other person to truly share ourselves. Both in a meeting and over time this changes and evolves.
The evolution of listening styles over the phases of a meeting and the progression of a relationship involves adapting to the changing needs and dynamics. Here’s how listening styles might evolve in these contexts:
Phases of a Meeting
1. Initial Phase (Introductions and Small Talk):
- Active Listening: Engaging fully to establish rapport and show interest.
- Appreciative Listening: Enjoying light conversations and making a positive first impression.
- Non-verbal Listening: Using body language to convey openness and attentiveness.
2. Information Sharing Phase:
- Informational Listening: Focusing on absorbing detailed information being shared.
- Analytical Listening: Breaking down and understanding the data or points presented.
- Receptive Listening: Being open to new information and different perspectives.
3. Discussion and Exploration Phase:
- Exploratory Listening: Asking questions to dive deeper into topics.
- Dialogic Listening: Engaging in a two-way exchange to develop ideas further.
- Reflective Listening: Paraphrasing and summarizing to ensure mutual understanding.
4. Decision-Making Phase:
- Evaluative Listening: Critically assessing the information to make informed decisions.
- Confirmative Listening: Verifying details and ensuring agreement on key points.
- Strategic Listening: Listening with an aim to achieve specific outcomes or goals.
5. Conclusion Phase:
- Supportive Listening: Providing positive reinforcement and encouragement.
- Affirmative Listening: Validating contributions and summarizing agreed actions.
- Non-verbal Listening: Using body language to signal closure and appreciation.
Evolution of a Relationship
1. Initial Stage (Getting to Know Each Other):
- Active Listening: Showing genuine interest in learning about each other.
- Exploratory Listening: Asking open-ended questions to understand backgrounds and interests.
- Appreciative Listening: Enjoying each other’s stories and building a positive connection.
- Non-verbal Listening: Using positive body language to build rapport.
2. Building Rapport (Early Dating):
- Empathetic Listening: Understanding and acknowledging each other’s feelings.
- Reflective Listening: Ensuring clear communication and validating each other’s experiences.
- Supportive Listening: Providing encouragement and emotional support.
- Playful Listening: Engaging in light-hearted, fun conversations to strengthen the bond.
3. Deepening Connection (Established Relationship):
- Intuitive Listening: Sensing and responding to unspoken emotions and needs.
- Relational Listening: Focusing on building deeper emotional and relational connections.
- Patient Listening: Giving each other space to express thoughts and feelings fully.
- Affirmative Listening: Consistently validating and affirming each other’s experiences.
4. Conflict Resolution and Growth:
- Empathetic Listening: Deeply understanding each other’s perspectives and emotions during conflicts.
- Reflective Listening: Clarifying and summarizing to avoid misunderstandings.
- Evaluative Listening: Assessing situations and finding solutions together.
- Supportive Listening: Offering reassurance and support during challenging times.
5. Long-term Commitment (Mature Relationship):
- Contextual Listening: Understanding each other within the broader context of life experiences and changes.
- Strategic Listening: Planning and making decisions together for the future.
- Generative Listening: Creating new ideas and solutions together, fostering mutual growth.
- Deep Listening: Achieving profound understanding and connection, often requiring a high degree of empathy and presence.
Adapting Listening Styles
Throughout the phases of a meeting and the evolution of a relationship, it’s crucial to adapt listening styles to the changing dynamics and needs. Effective listening fosters mutual respect, understanding, and collaboration, whether in professional settings or personal relationships. By being mindful of the appropriate listening style for each context, individuals can enhance communication, strengthen connections, and build more meaningful and productive interactions.
I look forward to getting your thoughts and feedback.
MD @ EasyPeasy Limited, Award winning Transformation & Innovation Guru, C level positions ex Accenture, BT, PWC, Diageo, ICI.
5 个月We all know the feeling when “someone isn’t there either because they are only waiting to say something or preoccupied and how good it feels when we feel truly heard and supported and to be “understood” or validated. Truly listening, being there and attentive is the biggest gift we can give.