What would you do in this situation? (Part 1)

It's July 2023, a steaming hot day, and Lynn is frantically making notes on her iPad. She's only partially aware of the nervous tension in her shoulders, the feeling of butterflies in her stomach. There's no choice; if she's going to make the impact she wants, she's going to have to face him, and properly this time!

Lynn is mid-thirties, small built with dark hair, full of energy and highly ambitious. She's been in the Sales Manager role for three months, a step up from her last job, and she really wants to make a name for herself. The sales process is broken and very manual, customers aren't happy, and she's under pressure to cut costs. She can see opportunities to improve and has a plan...

…but there's a major roadblock.

Graeme is the Production Manager, late 50s, a larger than life ex-rugby player. He's been with the company for 20 years and has essentially grown with it, now he's part of the furniture. "A steady pair of hands" is how most would describe him and how he defines himself. His meticulous attention to detail is legendary. he'll find the holes in any proposal and isn't afraid to say what he thinks!

As Lynn walks towards Graeme's office, she can feel herself shaking. "Get a grip," she whispers to herself, "it's only a conversation!" Memories of past encounters are playing through her mind: Graeme's cold pragmatism, sarcastic comments, and dismissive, know-it-all attitude. She knows this meeting is crucial.

Sitting in front of Graeme's desk, she gives it her best shot, her voice betraying a mix of excitement and apprehension. "I know it's a big change, but I believe it's critical for our growth."

Graeme's response is as predictable as it is disheartening. "Lynn, we've been through this. Your 'big change' once again overlooks the practical realities. The process has served us well for many years; there's no need to fix what isn't broken."

The conversation quickly escalates. Lynn's enthusiasm clashes with Graeme's resistance, their past conflicts simply adding fuel to the fire. Each point Lynn makes is met with a counterargument, each suggestion dismissed as impractical or unnecessary.

As the meeting ends, Lynn leaves deflated. Her ideas, which previously seemed so clear and promising, now feel na?ve and unattainable. The weight of Graeme's scepticism has crushed her spirit, leaving her to wonder if she even has a future with this organisation.

Have you ever felt deflated after a crucial meeting? How would you handle this situation? Join the conversation by commenting below.

>>> Go to Part 2

PS: For some practical tips and ideas a new eBook 'Mastering the Art of Influence - Turning Resistance into Engagement' is now available for free download here.