What is WalkMe?

Last year SAP completed its acquisition of WalkMe, a Digital Adoption Platform (DAP) company, for approximately $1.5 billion (representing a 45% premium to WalkMe's share price on June 4, 2024). This acquisition is strategically important for SAP as it aims to enhance its copilot Joule with WalkMe's AI capabilities to provide context-aware and proactive support across workflows, ultimately boosting user productivity and improving the adoption of business software applications. WalkMe's platform offers solutions around data analysis, action/automation, and user experience. WalkMe highlights its ability to reduce support tickets, improve productivity, and offer a strong ROI for its customers.

Why did SAP choose WalkMe?

• Workflow Execution and Business Transformation: The acquisition aims to improve "seamless workflow execution across business software applications, improving user experience and adoption and supporting business transformation."
• AI and Copilot Enhancement: A key driver is integrating WalkMe's AI capabilities with SAP's copilot, Joule, providing "context-aware and proactive help across workflows, allowing users to become more productive."
• SAP is likely aiming to address challenges related to user adoption and productivity associated with complex enterprise software.
• Cross-Application Support: WalkMe "overlays on any application," suggesting broad applicability across various software systems.
• Personalized Guidance and Automation: The platform provides "personalized guidance and automation to help your people get the job done."
• Improved ROI: WalkMe claims to deliver a 3-year 494% ROI.

The acquisition signals SAP's commitment to improving user experience and adoption of its software solutions, especially as they relate to complex business processes.? In addition integrating WalkMe's technology has the potential to differentiate SAP's offerings by providing more intuitive and user-friendly interfaces, along with AI-powered assistance.

Why is this good news for our SAP SuccessFactors Clients?

·?????? Improved onboarding experience using SuccessFactors solutions

·?????? Improved compliance with sensitive workflows

·?????? Automation of mundane tasks

·?????? Proactive support to empower clients to self-serve and accomplish tasks without delay

·?????? Quantify errors to understand how long processes take and set benchmarks for improvement

How does EPI-USE Labs support Artificial Intelligence?

At EPI-USE Labs we love to function at the bleeding edge and the use of Artificial Intelligence is just one way in which we shine.? EPI-USE Labs integrates AI into our software and consulting services to help clients optimize their SAP systems. By leveraging AI for data analysis, predictive modeling, process automation, and intelligent chatbots, we enhance business operations and decision-making across the organization. Our approach includes focuses on analyzing large datasets to deliver actionable insights while tailoring AI solutions to each client’s unique needs.

To learn how we embed AI into our technology solutions check out https://www.epiuselabs.com/deliver-client-specific-innovations.

?