What Walkme brings to SAP Customers

SAP completed the acquisition of WalkMe in order to enhance its digital adoption and user experience capabilities across its platforms, especially SAP S/4HANA and other SAP Cloud solutions. WalkMe is a digital adoption platform (DAP) that helps enterprises simplify the onboarding process, guide users through complex workflows, and improve overall software usage and proficiency.

Objective of the Acquisition

SAP aims to help users navigate SAP’s enterprise software more easily by providing tools that improve the adoption of its S/4HANA, SAP SuccessFactors, SAP Ariba, and other cloud solutions.

WalkMe’s Core Offerings

WalkMe’s digital adoption platform has several features that are crucial for SAP customers:

1. On-Screen Guidance: Provides real-time, contextual guidance to users within SAP applications, enabling them to complete tasks more efficiently.
2. Process Automation: Simplifies complex business processes by automating repetitive actions and guiding users through the steps.
3. Analytics: Offers insights into user behavior and identifies areas where users may face challenges, which can be leveraged to improve the system’s usability.
4. User Onboarding & Training: Allows for a streamlined training experience by embedding WalkMe directly into SAP’s interfaces, ensuring new users can learn faster without formal, prolonged training sessions.
5. Task Efficiency: Enables faster completion of tasks by reducing the time required for users to find, learn, and execute functionalities within the SAP ecosystem.

Value Proposition to SAP Customers

1. Enhanced User Experience and Productivity
2. Faster Time to Value
3. Lower Training Costs
4. Increased Software Adoption Rates
5. Analytics-Driven Improvement
6. Seamless Integration with SAP Products
7. Improved Change Management

Strategic Alignment with SAP’s Vision

WalkMe's acquisition aligns with SAP’s broader vision of improving the intelligent enterprise by focusing not just on backend software capabilities, but also on how users interact with these systems. As SAP emphasizes cloud solutions and digital transformation, WalkMe helps close the gap between software complexity and user adoption.

By improving usability, accelerating learning, and driving better adoption, SAP customers can fully leverage their software investments, making WalkMe a key tool for maximizing ROI on SAP S/4HANA and other cloud-based deployments.