What is a VoIP Phone? Ensure Success with a Local Voice Over IP Provider

A phone system is essential for business. It can be simple or complex. Helpful or hindering. It’s no wonder that business owners and managers worry about what kind of phone system to choose for their business or are unsure about switching to a new one. At Smithville, we’re here to help. Let’s take a closer look at a powerful phone system: VoIP.?

What is a VoIP phone?

VoIP stands for Voice Over Internet Protocol. A VoIP phone uses the internet to make calls instead of a traditional copper phone line. While that might sound complicated at first, a VoIP phone can be used just like a standard phone to make and receive calls — but with a lot more flexibility.

VoIP phones have adjustable configurations, so you can set them up the way you want. For example, you can use VoIP desk units that look like traditional landline phones. Or you can use your computer as a phone, known as a softphone. Likewise, you could use a cell phone for your VoIP number. Unlike standard business phones that tie you to a desk, you have more options to make and receive calls wherever, and whenever you want as you move around the office or while you’re out.

Cloud Voice is a VoIP phone system

We offer a VoIP service called Cloud Voice to businesses large and small. Cloud Voice opens a new world of possibilities. Its amazing flexibility and features allow businesses to optimize their workflows, boost productivity, and simplify system management.?

Connect with a local voice over IP provider

At Smithville, we know a thing or two about phones. Since 1922, we’ve been connecting Hoosiers with the most innovative technology of the time. While phone systems have evolved and the technology has changed, our mission of helping Hoosiers stay connected remains steadfast. ?

Our client success manager is your VoIP guide

Switching to a VoIP system — or any new phone system — has its challenges. That’s why we have a client success manager, Brett, who is committed to helping businesses through the process. From initial assessment to planning to installation and training, he’s there every step of the way.

“When I see a customer experiencing the system for the first time, they get a sparkle in their eye. It’s solving big problems for them that they had to deal with for years,” Brett explained.? “When it works the way they want it to, the way it’s intended to work, that’s what it’s all about.”

He’s worked with customers who struggled with call quality and now have crystal-clear sound. He’s helped other customers with outdated phone systems who can finally enjoy modern features like caller ID, call forwarding, and auto attendants.

As a local, Brett knows the community and it shows in his dedication to helping Cloud Voice customers successfully implement their new systems.

“I’ve lived in Bloomington for a long time. I bump into Cloud Voice customers I’ve helped when I’m running to the store or going out to eat,” Brett said. “Working for a local company, we’re not going to drop off your new phone equipment and leave. We’re neighbors living in the same community. When I can help local business, it matters to me.”

To learn more about VoIP calling with Cloud Voice, visit Smithville.com for small businesses or enterprises, or request a consultation.