What is the value of a lost call to your business?
Simon John Gale
Founder and Managing Director of The Clarenden Group. A company formed to empower lives with seamless communication, advanced connectivity, sustainable energy, opulent living & unparalleled security.
Having the power to understand your call and email traffic is very important especially if sales are directly related to this. By adding Cactus' call management and analytics service to your communications solution you will have the ability to understand your customers’ needs and where your business is strong or more concerningly, weak! The system will answer questions such as
When do you have too many, too few, or just the right amount of staff on board to provide the best customer service?
On which day/time of the week do you miss the most calls?
How much business are you losing through abandoned calls?
And many more...
We have a lot of happy customers that currently use our call analytics service because it allows them to answer the above questions and make efficient business decisions on the back of it.
They also benefit from the below:
- Identify your unreturned lost calls
- Report on call traffic by half hour, day or week
- Show potential revenue in your call-waiting queue
- View wallboards via your browser and the mobile app
- Schedule reports and charts directly to your inbox
- Select the service level to suit your business – from 2 to 10,000 users
If you are interested in finding out more information, please DM me, email me [email protected] or call us on 0330 333 2333.
Using technology to support productive people and processes.
4 年These are great questions and key in any competitive market. In B2C you might also ask the questions; What action does the customer take if a call is abandoned and in what time frame? The commercial impact can be massive. Example: My wife has her hair done every two months, price ￡70. One day I surprise her and announce I am taking her for a posh meal that evening (now that would be a surprise I hear her cry), so she calls her hairdresser to get an last minute cut and blow dry, but no answer. If she thinks, I could try the new one on the high street it is not ￡70 at threat it is ￡70 x 6 as an annual loss. So the analytics are great, the live stats better, but what can you do to stop that call to the competition?????
Award winning hosted VoIP solution for Telecoms and IT partners who want to be different. Flexible commercials and a portfolio that keeps things simple and maximises partner margins.
4 年Some very salient points raised Simon, good piece.
A technologist with the desire to help channel companies adopt best of breed technology, whilst maximising their margin.
4 年Good article Mr G....
UCaaS & CCaaS Sales Specialist at Gamma
4 年Great article, Simon.