WHAT ARE THE UNITS OF SATISFACTION YOU ARE GETTING FROM YOUR SOC TEAM OR YOUR VENDOR

One of the best ways to ensure your organization get value from every investment that has been made into the Cyber Security department is to itemize your unit of satisfaction as it affects your company and your job role as a CISO to the company. It’s your responsibility to define the units of satisfaction you are deriving from

1.      The SOC team ( Performance of the SOC team )

2.      Technology purchase

3.      Process you have defined in the triage

Units of satisfaction comes from the “UTIL” which represents the amount of psychological satisfaction a specific good or service generates for a subset of people in various situations.

At Think Cyber we pride ourselves in understanding the customer journey map of our prospective clients in the cyber sphere. This means looking into the job specifics of the different team players in the SOC team and measuring their outcome based on the metrics defined by the CISO.

SOME UNITS OF SATISFACTION IN SOC OPERATION

BEFORE AND AFTER TRAINING SCENARIO

·        Metrics of time to detect – How accurate are this detection, How precise and how reliable

·        Metrics of Time to respond – Increased response team

·        Overall Accuracy  and performance of the SOC team

All this metrics will improve when your team is more exposed to

1.      Tools , skills and labs that enhance their performance in their current job role through training with the Cyberium Platform

2.      Practice on a how  to react proactively and reactively to real life threat similar to work environment in a different cyber platform that is independent of Work environment with more advance knowledge, skill .like the Cyberium platform

3.      Gain experience and hands on through practice and training on the Cyberium Platform

Some of the outcome/Impact of our Training on your Operation

·        As a result of our training, you will have an Enhanced SOC performance  which will have a direct impact on your e-channels which lead to increased e-loyalty of your e-channels customers, this leads to increased transaction in e- account and e-channels services 

·         As a result of the impact of enhanced performance the SOC, the bank can cut cost and expenses of cyber security upgrade, training and up skilling because you now have a formidable SOC team  which means a reduction in outsourced service, this will lead to increases sales, transaction on e-channel and e-products.

·        The training pays for itself as there is a huge cut in cost of outsourced service that is not necessary anymore, because of the increased quality manpower within the SOC team.

As the year goes bye and with the aim of achieving more with less what are you doing to define accurately?

·        The unit of satisfaction you derive from your SOC team.

·         Secondly the units of satisfaction you   are deriving from the vendor service.

·         How are this units of satisfaction impacting the parameters /metrics that make your organization derive value from investment they have made in your department and most importantly what are your plans to improve this metrics

·        What do you have to be convinced of, to enlist for our training

Think Cyber has a listening ear; please feel free to talk to us to walk you through our plans for a training schedule to commence from March 13th 2021.

Your satisfaction is our utmost priority. We are in the market to help companies like yours achieve value for every penny spent in the Cyber Department

Yours sincerely

Ikem Michael Uche

Country Director

Think Cyber