What is Total Quality Management?

Total Quality Management (TQM) is a holistic approach defined by ISO standards, focusing on quality through the involvement of all organizational members to achieve long-term success via customer satisfaction. TQM includes:

• Total: Engages the entire organization.
• Quality: Ensures top-tier product and service quality.
• Management: Encompasses planning, organizing, and leading.

Key Principles of TQM

1. Top Management Commitment: Quality starts at the top, with senior management fostering a quality-centric environment.
2. Customer Satisfaction: Central to TQM, with continuous improvements to meet and exceed customer expectations.
3. TQM Environment: Employees must embrace change. A quality-focused culture motivates team involvement and pride.
4. Employee Involvement: Crucial for quality improvement. Training ensures high quality and continuous progress.
5. Integrative System: Involves all departments, fostering an atmosphere of excellence and continuous improvement.
6. Continuous Improvement: Ongoing efforts led by management to identify and eliminate quality issues, with strategic planning for long-term improvement.

Read Full Article

Experience the Ultimate LEAN Pull Game! Only $4.99. Transform your understanding of Replenishment Pull and Kanban. Enrol today!

Kevin Clay, MBB

Author of "Why They Fail and Simple Key to Success"

Learn why over 90% of Lean Six Sigma deployments either fail or quit within 18 months and discover the Simple Key to building a sustainable effort

Check out our upcoming public enrollment Lean Six Sigma courses?HERE.

This newsletter is brought to you by?Six Sigma Development Solutions Inc.?Visit our website or email us at?[email protected]?for more info.

PS: Follow us on?Medium?and subscribe to our?YouTube channel?for the latest blogs and updates on upcoming courses and events!