What are The Top Features of Sales GPT and Service GPT? Everything You Need to Know!

Generative AI technology is gradually becoming an inseparable part of every industry and business. The advent of this technology in the world of Salesforce is revolutionizing. The world’s biggest cloud CRM provider Salesforce, is harnessing the power of GPT at the next level. Recently Salesforce has introduced two most interesting features, namely Sale GPT and Service GPT. As their names suggest, these features boast of the power of generative AI.

Salesforce Sales GPT and Service GPT for Improved Sales & Services

Salesforce is a Customer Relationship Management system, and it keeps leveling up its game of delivering enhanced customer relationships. In its quest to do something innovative, it has brought Sales GPT and Service GPT. Both are essential tools as they empower two lifelines of your business Sales & and services. How???

• The generative power of AI helps improve the productivity of blogs.
• It helps you improve personalized customer interaction across industries.
• It is a boon for a wide range of industry sectors, from non-profit to healthcare.
• The tools are highly customizable as they can easily get aligned with your organization’s unique needs.
• It accelerates processes such as customer segmentation, content creation, and making insightful decisions.
• The Sales GPT can help you as a sales assistant; it works on your sales emails, call summaries, and more.
• The Service GPT can help you with service replies, work summaries, knowledge articles, and mobile work briefings, to name a few.

The Top Features of Sales GPT for Improved Sales Process

Being a Sales rep means being a multitasking person. One has to wear multiple hats while carrying out sales tasks. While performing all those tasks, sales activities often get neglected, which is not good for any business.?

With Sales GPT integration, a business can streamline and automate its tasks, such as -?

Contract Drafting

The power of generative AI will help you summarize each step in the sales cycle. It will also prove helpful in conducting account research and preparing sales reps for upcoming meetings by suggesting conversation history. One of the best things about Sales GPT is its amazing capabilities of drafting error-free contract clauses, all while keeping the system up-to-date automatically.

Sales Emails

Email formation is crucial for any business. One has to be vigilant, when it comes to email tone, citation, punctuation, and language. With Sales GPT, sales representatives can enjoy auto-email generation capabilities without leaving a single customer.?

Options, such as an introductory cold call or follow-up on prior engagement, will automatically draft a formal personalized email based on the data provided by your CRM.

Call Summaries

The call summaries, their track history, and other important things can be easily maintained via Sales GPT. The tool automatically transcribes and summarizes each call for sales reps, and it will also set suitable follow-up actions for them that will improve their productivity.

The Top Features of Service GPT to Deliver Enhanced & Personalized Services

Understanding customers’ inquiries and providing them with accurate and relevant solutions to them is the need of the hour for all service-based businesses. By harnessing the power of Artificial Intelligence and NLP, Service GPT will help you conduct the same with utmost proficiency.

It empowers service agents and helps them handle a plethora of customer queries and support requirements without any fuzz. It not only improved self-service capabilities but also reduced the burden on human agents.

Following are the top features of Service GPT –?

Service Replies

Service Replies automatically create personalized responses using up-to-date information and make customer service interactions better. It helps service agents solve customer problems faster and with fewer mistakes, making customers happier and more loyal.

Work Summaries

Work Summaries simplify how cases are managed by making short, easy-to-understand summaries of service cases and customer interactions. These summaries use information from the case and the customer's history, giving service agents a quick overview to better understand the situation and help customers quickly.

Knowledge Articles

Knowledge Articles make customer support even better by automatically creating and updating articles with the latest information from support cases. It keeps a company's knowledge base always current, giving service agents the best information to help customers effectively.

Mobile Work Briefings

Mobile Work Briefings help field service teams work better by preparing them for appointments ahead of time. These briefings provide vital information about customers, such as their details, service history, and special requests. By giving field service teams this info, they can work more efficiently, offer better service, and make customers happier.

Salesforce Integration of Sales GPT and Service GPT – The Conclusion

The introduction of these two tools has opened new doors of productivity and growth for businesses. On the one hand, Sales GPT allows the sales team to be more particular towards the sales and opportunity on the other hand, Service GPT makes the service team more agile.

As a Salesforce services partner in India, FEXLE will help you make the most of these two powerful tools. Our certified Salesforce experts will make your Salesforce integration journey fulfilling and result-driven.