What is a Softphone & Why Should You Use It?

Any business that has spent time dealing with phones would probably have come across the word softphone.

This term is no longer a brand-new word for the market.

Chances are that most businesses have already created a curiosity in knowing about what is a softphone?

How softphone differs from traditional phones?

And, why one must start using softphones?

To know more about these questions continue reading…

What is a Softphone?

The word softphone itself implies that it is a software program that offers telephone functionality.

A softphone is a software application that allows users to use a pre-existing device to make phone calls using the internet without requiring designated physical hardware.

Usually, they are designed like a traditional phone with a display panel and buttons for the user to use for the interactions and control like a standard phone interface.

Softphones are configured to work with external hardware devices like web cameras, microphones, and speakers.

The technology behind the softphone that enabling softphone to make calls easily is VoIP (voice over internet protocol).

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