What shapes Africa's resilience and Nigeria's unique potential?
Divine Oshideko
Agile Mastermind: From Vision to Impact, I Make Products Happen | Agile Coach | Product?Manager?|?RTE
These thoughts overwhelmed me with emotion on my son’s first day of school. As we walked in, I was greeted by an atmosphere of joy, music playing, a "Welcome Back from Summer" banner, balloons, and a host of celebratory elements. The warmth was unmistakable, with teachers beaming smiles, offering hugs, and giving high-fives to students, regardless of race, culture, or religion. It was love, pure and simple, filling the air.
In contrast, I couldn’t help but think back to my experiences in Nigeria, where the end of a holiday marked the return to a different reality. Monday mornings filled me with dread; dreading the school day that awaited. Memories of teachers wielding new canes, eager to discipline, and senior boys waiting at the gates to bully underclassmen came flooding back. Whether it was cutting grass, washing toilets, or enduring beatings, punishment was almost a certainty. The stark difference between a culture of love and one of venom was painfully clear.
But change is coming, and my recent visit to Nigeria shifted my perspective. Upon arrival, I was surprised and thrilled by what I saw. The airport, usually dimly lit and stifling with heat from the Sahara, was now bright, with air conditioning functioning perfectly, just like any airport in the States. I felt a sense of hope.
My wow moment came when I visited TheDelborough Lagos . Even if you can’t stay overnight, make sure to experience a meal there. The culture of excellence is not just evident; it’s palpable. From the security personnel to the welcoming staff, receptionists, and chefs, I encountered a level of politeness and hospitality that I’ve rarely seen, even in my extensive travels across different continents.
One particular interaction stood out. As I was leaving, I approached a security guard who looked like he had been trained by the CIA or FBI, professional, poised, and educated. I wanted to show my appreciation with a tip (a substantial one), but he refused, saying, "Thank you, sir, but you’ve already paid for our services inside." I was taken aback. In all my years, no one had ever declined a tip from me, especially not in Nigeria. I insisted, explaining that I simply wanted to thank him, but he replied, "Please don’t embarrass me, sir. You have paid for our services inside."
领英推荐
This was a moment of integrity that left me speechless. There were no cameras, no supervisors; just a man committed to doing his job with honor. It was a powerful reminder that a positive work culture doesn’t just happen by accident. It is built through the deliberate fostering of values like integrity, professionalism, and respect.
As I reflect on this experience, I can't help but think about the work culture in organizations. It made me realize how much the environment we create at work influences not just productivity but also the character and pride of the people who work there. In many ways, this mirrors the broader cultural shift I sensed in Nigeria; a movement from a culture of fear and intimidation to one of respect and professionalism. TheDelborough Lagos
team demonstrated that when an organization invests in its people, provides proper training, and instills a sense of ownership and pride in their work, the results are extraordinary.
This experience reignited my hope that Nigeria is on the cusp of reclaiming its former glory, not just as a nation but also in the way we approach work and life. It reminded me that true change begins with the small, everyday actions of individuals who are committed to doing their best, no matter the circumstances. The glory is indeed coming back home, and I am proud to witness it.
I am a seasoned expert in gender equity and social inclusion with 10 + years of experience, with a track record of initiating and assessing transformative change across diverse roles
1 个月Interesting read. I must also reiterate that I have never seen or heard any one refuse tip in Nigeria, so this is profound. I guess service providers need to institutionalize tip collection from service users the way it is done in UK, US, Canada etc, that would also ensure that genuine show of appreciation of quality of services is not missed by the establishments.