What is a Serviceblazer? Here’s What Community Members Told Us.

When you’re a Serviceblazer, staying ahead of the curve isn’t just an advantage — it’s an absolute necessity. You understand the pivotal role technology plays in shaping the future of customer service . And you love building community with others who know what it’s like to walk in your shoes.

If you’re looking for new ways to connect with your peers, the Salesforce Serviceblazer Community is a great place to start. Let’s take a few minutes to explore what this community is, why it’s important, and why so many Serviceblazers get so much out of it.

What is a Serviceblazer?

A Serviceblazer is a team builder, problem solver, and customer advocate. They’re not only adept at personally delivering great customer service, but also inspire their team to deliver the highest standards of customer care and a next-level customer experience .

What is the Serviceblazer Community?

The Salesforce Serviceblazer Community is an online platform that brings together contact center professionals, industry experts, and Salesforce enthusiasts from around the globe. It’s a collaborative hub for innovation and continuous learning — a place where your peers can connect, share insights, and stay up-to-date on the latest customer service trends .

You might be saying to yourself: “I’m in field service . Is this community for me, too?” The answer is yes! The Serviceblazer Community includes a fast-growing group of Field Serviceblazers who offer valuable insights from the mobile workforce. When you join this community, you get anytime access to unique perspectives across the entire customer experience — from the contact center to the field.

Six reasons to join the Serviceblazer Community

Still need some convincing? We asked active members to tell us what they love about the Serviceblazer Community. Here’s what they told us:

1. Unlock your leadership potential

Being a Serviceblazer isn’t just about staying informed; it’s about taking what you know to the next level. The community provides a platform to share your customer service tips , contribute to thought leadership, and establish yourself as an authority in customer service innovation.

2. Solve problems fast

Encountering a roadblock in your customer service strategy? The Serviceblazer Community is your troubleshooting companion. With a diverse group of experts ready to help, you can overcome challenges more efficiently and keep your customer service operations running smoothly.

3. Inspire and innovate

Innovation often stems from collaboration and exposure to new ideas. The Serviceblazer Community is a breeding ground for innovation, providing inspiration through shared success stories, case studies, and discussions about what works and what doesn’t.

Read the full article for reasons 4-6.

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Visit the Serviceblazer Hub to learn best practices, keep current with product innovations, and network with other service and field service professionals worldwide.