What is Sales Cloud?

What is Salesforce? What is Sales Cloud??

Let’s refer to one of Gaggle’s Salesforce articles, “Why Everyone Should Learn Salesforce,” where we introduce and explain the viability and basics of Salesforce.??

?“Salesforce is renowned for its solutions and its accompanied security with built-in features that allow for data security and customizable accessibility to data, making for attractive products that cater to a range of customers. With Salesforce’s wide range of customers and popularity, it has become a robust enterprise platform to be experienced in... Examples include Amazon, Walmart, Cigna, T-Mobile, Adidas, and over 150,000 customers.”? (Read more here)?

?In this article, we would like to get deeper into one of Salesforce's clouds: Sales Cloud. This customer relationship management (CRM) platform is customizable, offered in five versions, and supports marketing, sales, and customer support for business-to-customer and business-to-business types. There is much more to it, and below, you will find what you need to know and how the platform can become your best bet.??

How does Sales Cloud work???

The Sales Cloud has four packages to choose from (least to most expensive) Essentials, Professional, Enterprise, and Unlimited. Depending on the scale of your business and how many users, what cloud, what plans you need, and so forth, Conor Cawley from Tech.Co explains: “Plans can cost from $25 per user per month for standard (Essentials) plans for sales and customer service (to $300 for Unlimited version) to over $15,000 per month for marketing options like Salesforce Pardot. These monthly fees will vary depending on the needs and scale of each business.” This link is a breakdown provided by Salesforce on the mentioned different versions. Salesforce can be contacted for businesses that would like a more accurate quotation.??

?Sales Cloud was built and lives on the Customer 360 platform; it unites many aspects of business/enterprises under one customer view. It is meant to aid the sales teams in spending less time on administering, avoiding errors, cross-referencing between colleagues, and afford them more time focused on leads, being more productive, gaining and closing deals with a clearer view of data in real-time through dashboards and activity logs.?

What is Sales Cloud Einstein??

Salesforce built AI into the foundation of their platform to learn from a wide range of data, allowing anybody to gain insights, forecast outcomes, offer next steps, and automate operations. Einstein is data-ready, modeling-ready, and ready for production.?

Thanks to Einstein, companies can now combine customer data across all departments, acquire a complete 360-degree perspective of customers, and unlock insights that power their business goals and necessary experiences across channels. Customer Insights is the only self-service solution that enriches customer data while allowing businesses to maintain complete control over data security, governance, and compliance. Pricing for Sales Cloud, its add-ons, and Einstein are linked here.?

?What is the difference between Sales Cloud and Service Cloud??

Despite their standard features, some aspects set both apart. Sales Cloud allows salespeople to sell smarter and quicker by managing all their contacts, accounts, leads, opportunities, and deals in one location. The Service Cloud consists of all the Sales Cloud features and more. Service Cloud is an add-on that uses accounts, contacts, cases, and solutions to help businesses manage and enhance customer service. It's intended to assist with past, current, and future customer service requests to help enterprises keep their existing clients updated.??

Which one you require determines which aspect of your business you are attempting to improve. For example, console, which allows you to see multiple helpdesk tickets at once, is a feature that is available in-Service Cloud, and not Sales Cloud; Cases and Email-to-case are included in the Sales Cloud, while Entitlements and Milestones are included in the Service Cloud with it being mainly omnichannel.??

?How to get certified in Sales Cloud??

The Sales Cloud Consultant certification covers around ten categories. The following chart acquired from Salesforce Ben can showcase each topic's weight in the test. The link provided directly above can also show you practice questions for each category so you can get a clearer idea of what the exam would look like. Trailhead is an excellent resource by Salesforce. You can attempt and complete the Superbadges (like Process Automation Specialist, Selling with Sales Cloud Specialist, and App Customization Specialist for this certification) to prepare for its majorly scenario-focused style.?

The certification exam is 60 questions long, in the form of multiple select and multiple-choice questions and five unscored questions. The time allowed for the take is 105 minutes, with a $200 registration fee and a $100 retake fee if needed. This exam does have a prerequisite of the Salesforce Administrator credential, which also requires an exam with similar prices and question structure. The test can be administered in an online proctored environment and on-site.??

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We know that Salesforce is multi-faceted, just like many enterprise application-related companies, platforms, and topics Gaggle covers. But we don't stop there! Gaggle doesn't just develop article for enterprise applications, we embody business technology solutions through our social networking community and hiring platform thats tailored for technology hiring. Our platform supports all major technologies and empowers users to identify the talent they've been searching for or the opportunities that they deserve to capitalize on!

We understand the critical need to stay clear in our work in a world where readers are constantly overwhelmed with information that may broadly include unnecessary details. We filter out the most critical information for you and will continue to do so. Stay tuned for more content like this in the future!

Resources:??

https://www.salesforce.com/products/sales-cloud/faq/#:~:text=Sales%20Cloud%20is%20a%20cloud,tasks%20salespeople%20do%20every%20day.?

https://www.dhirubhai.net/pulse/why-everyone-should-learn-salesforce-gagglesocial/?trackingId=3IuRrIBX8pqroFbVsjDtYw%3D%3D?

https://www.techtarget.com/searchcustomerexperience/definition/Salesforce-Sales-Cloud?

https://appsolve.com/what-is-salesforce-sales-cloud/?

https://ledgeviewpartners.com/blog/salesforce-service-cloud-vs-sales-cloud/#:~:text=Service%20Cloud%20is%20an%20add,it%20apart%20from%20Sales%20Cloud.?

https://www.salesforce.com/customer-success-stories/aws/?

https://shreysharma.com/what-is-sales-cloud/?

https://cloudvandana.com/salesforce-sales-cloud-and-service-cloud/?utm_source=rss&utm_medium=rss&utm_campaign=salesforce-sales-cloud-and-service-cloud?

https://tech.co/crm-software/salesforce-pricing-how-much-does-salesforce-cost?

https://www.salesforceben.com/sales-cloud-certification-guide-tips/?

https://trailhead.salesforce.com/en/help?article=Salesforce-Certified-Sales-Cloud-Consultant-Exam-Guide?

https://www.salesforce.com/content/dam/web/en_us/www/documents/pricing/DS_SalesCloud_EdCompare.pdf?

https://www.vicasso.com/what-is-sales-cloud?