What is RPA, and what are the benefits for IT?

RPA, also known as robotic process automation, is a technology that simplifies the handling of repetitive and operational tasks through software. As a result, services that once required the attention of multiple people can now be performed in a process that is up to five times faster. In the IT sector, for example, the introduction of an RPA solution can result in more assertive production, faster problem resolution, and streamlined processes.

Understanding what RPA is in the midst of digital transformations is extremely important since the tool is considered a strong ally in the routine of organizations.

In this article, you will be able to understand what is behind RPA and its main benefits for the IT team. Check out!

RPA and its roles in the company

RPA is a solution capable of facilitating the creation of robot software, especially for business process automation. The tool can also fulfill the role of monitoring these operations and performing the governance of activities in various areas.

The foundation of Robotic Process Automation is based on the use of robots that can automate repetitive tasks and processes through software.

RPA works by transporting information that developers identify when determining the tasks that will be performed by the system. This can happen through automatic data entry, integration, and communication between tools and other possibilities that technology makes possible. The focus is to generate more productivity, avoid human errors, mitigate risks, reduce operating costs and ensure more precision in processes in digital environments.

What are the main benefits of this tool?

One of the advantages is increased accuracy in activities. After all, the error rate is much lower when there are robots performing tasks precisely because they do not get tired or distracted: they are programmed with a goal and remain faithful to it until the end.

This generates a decrease in the time of activities, also creating the possibility that several processes are handled simultaneously as the level of quality of products/services is raised. In short: it directly helps productivity.

Scalability is a keyword these days, mainly because, to meet market demands, it is natural for a company to change a lot and seek new approaches. RPA helps with this too; after all, robots are more flexible than humans and adapt more easily to new features.

With all this, companies will be able to focus on pleasing their customers more, generating value, and creating a competitive advantage in the market.

What are the benefits of RPA in the IT area?

The IT department encompasses all technologies and computing resources that operate in the organization. The industry works on the constant implementation of digital improvements in the solutions used and offered by the company, which can be very successful when using RPA innovation.

By joining the system, IT teams will be able to automate workflows, in addition to minimizing the time to resolve calls and recurring problems, enabling increased productivity, focusing on continuous improvement, reducing the need for reworks, and increasing the feeling of satisfaction of employees and customers.

5 ways to use RPA in IT operations

RPA is transforming the way companies operate. The way the organization increases the ability to do business by allowing the team to respond faster to customers, for example, demonstrates the countless gains that can be obtained with the robotization of tasks.

To understand how these advantages can be implemented in IT operations, we have separated 5 ways to use RPA in the Information Technology sector. Follow up!

1. Maintenance routines

In order to ensure the continued quality of service, the RPA system can be used to perform routine checks on servers, applications, and other systems to ensure that they are up and running. This monitoring is important to avoid failures that can compromise business operations. The tool is able to alert IT professionals to identify issues so the team can conduct the necessary repairs.

2. Server monitoring

To avoid losses and ensure business continuity, server monitoring is essential, and RPA can assist with automatic server reconfiguration or restart when problems occur. Such action helps organizations in reducing operating costs and avoids the risk of downtime of services.

3. Unlocking and Resetting Password

IT support provides all necessary care for user and password settings. The activity of resetting and unlocking access can be automated in companies using RPA, and, in this way, IT professionals are able to allocate their time to more critical executions for the business. The problem is solved when the robot becomes responsible for verifying user details and setting passwords. In addition, this practice is highly favorable for improving the SLA in serving the public in this sector.

4. Creation and cleaning of corporate emails

In several companies, the turnover of projects and employees is high. Therefore, it is common for the task of creating and deleting email accounts to be performed daily. RPA can help automate the manual steps of these corporate email account maintenance processes.

5. Restore and Backup Process

With the application of RPA, the workflow is integrated with robots. Backup and restore can be performed automatically in order to take over the manual and repetitive tasks that are usually part of the IT sector's scope of activities. In this way, it is possible to avoid the loss or recovery of important files, which can be deleted from some human interaction. With the automatic backup and restore process, the flow of IT support becomes more fluid and economical.

The innovations in the IT market highlight the infinity of processes that can generate greater productivity in companies around the world.?