What is the role of technology in supporting employee experience?

We’ve just wrapped up Series 21 of the Digital HR Leaders Podcast at Insight222, which was kindly sponsored by talent experience platform 365Talents . While the conversation with each of the five guests explored different topics, the one common question for each episode was: What is the role of technology in supporting employee experience?

A summary of each episode together with associated links is provided below – and please feel free to add your own thoughts on the question for the series in the comments section below: What is the role of technology in supporting employee experience?

EP1: JASON AVERBOOK - How to Build Great Employee Experiences

In the first episode of the series, I was joined by Jason Averbook, CEO and Co-Founder at Leapgen, and one of the leading global authorities on HR technology and employee experience.

In our conversation, Jason and I discuss:

• Why building trust and understanding how people feel is so important when designing employee experience
• Why it’s so important to understand an individual’s purpose and how they want to work, so you can design solutions that meet them where they are and where they’re going
• The role of data and technology in helping organisations to understand and measure employee experience
• Examples of how companies are building great employee experiences

Listen to my conversation with Jason on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding image.

Connect with Jason on LinkedIn , on Twitter @jasonaverbook and find out more about Leapgen .

EP2: LAURA STEVENS - How to Connect People Analytics and Employee Experience

In the second episode of series 21, I was joined by Laura Stevens, Vice President Global People Strategy, Analytics & Employee Experience at DSM.

Laura and I discussed:

• Why “People analytics teams need to connect to business priorities and then accelerate the delivery of those priorities through data driven insights”
• How Laura is using her past experience as a consultant to influence her strategy for the people analytics function at DSM
• Synergies and opportunities that can be leveraged between employee experience and people analytics, by designing services with the human in mind
• The role of people analytics teams in enabling HRBPs and Managers to become more data driven
• Guidance on how to prioritise the areas that people analytics teams should work on in order to ensure that they can scale successfully

Listen to my conversation with Laura on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding image.

Connect with Laura on LinkedIn , on Twitter @LauraSt28502680 , and also read some of her excellent articles on people analytics and employee experience here .

EP3: LO?C MICHEL - How to Use Skills Data as a Catalyst to Improve Talent Experience

Lo?c Michel, CEO at skills intelligence and talent marketplace platform 365Talents, joined me for the middle episode of the series.

Lo?c and I discuss:

• How skills data can be used to improve employee experience and support successful talent management
• How advances in AI now mean that skills can be mapped in real time, overcoming some of the complexities that organisations have struggled with in doing this previously
• How skills data can be used for internal mobility and improving employee retention
• Lo?c’s thoughts on the future of employee experience and how technology will support this.
• Examples of how companies like Schlumberger, Société Générale, Allianz, EY and Bearing Point are using skills data to revolutionise their approach to talent management and experience

Listen to my conversation with Lo?c on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding image.

Connect with Lo?c on LinkedIn and Twitter @lcmchl , and find out more about 365Talents .

EP4: CHARLIE JOHNSTON - How HR can be a Partner and a Coach to the Business

In the penultimate episode of series 21, my guest was Charlie Johnston, Chief People Officer at fast-growing fintech company Mambu, and previously a senior HR executive at Cisco and IBM.

Throughout the episode, Charlie shares his perspective on how HR can partner more effectively with the business. We also discuss:

• The working relationship between the Chief People Officer and CEO
• The differences between running HR in a large company and a smaller start-up environment
• The capabilities that HR needs to be successful in the future
• How to make sure that HR is always focused on supporting the business strategy
• Mambu’s experiment of a four-day working week

Listen to my conversation with Charlie on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding image.

Connect with Charlie on LinkedIn , and on Twitter @chjohnst .

EP5: ISABELLE CHAPPUIS AND GABRIELE RIZZO - What Will the Future of HR Look Like in 2030?

In the final episode of the series, my guests were Isabelle Chappuis and Gabriele Rizzo, authors of an enlightening new book: HR Futures 2030 - A Design for Future-Ready Human Resources . Throughout our conversation, Isabelle (an economist, and Executive Director of the Swiss Center for Positive Futures at HEC Lausanne) and Gabriele (a futurist who advises governments on strategy, technology and convergence) run through their 10 traits for the future of work in HR and cover some of the key disciplines that HR leaders will need to consider to be successful in 2030 and beyond.

Isabelle, Gabriele, and I also discuss:

• Why “foresight thinking is a critical muscle every HR leader should develop” and how techniques from the world of defence can be used in HR and in business to provide a strategic advantage
• The importance of topics such as trust, community, digital, and sustainability, to organisations of the future
• Three of the ‘22 New and Growing HR Disciplines’ highlighted in their book. The first is called, ‘Know Your Employee’. The second is focused on the newly blurred lines between work and life. And the third is a fascinating new area called ‘HR Hacktivism’.

Listen to my conversation with Isabelle and Gabriele on Apple, Spotify or your podcast app of choice, by visiting the Digital HR Leaders podcast homepage and clicking the corresponding image.

Connect with Isabelle on LinkedIn , with Gabriele on LinkedIn and find out more about the Swiss Center for Positive Futures .

WATCH THE VIDEO HIGHLIGHTS OF SERIES 21

As well as the full podcast recording of each episode, there are two videos per episode available on the?myHRfuture YouTube channel .?A playlist collating these videos together can be viewed below – with each guest tackling the common question for the series: What is the role of technology in supporting employee experience?

THANK YOU

Thanks to all our guests as well as Julie Asselin, Mathieu Martin, Travis Burke and the team at 365Talents for sponsoring series 21 of the podcast. Additional thanks to Ian Bailie, Manpreet Randhawa and the team at myHRfuture and Insight222 for bringing the podcast to life.

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ABOUT THE AUTHOR

David is a globally respected author, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work.?As Managing Partner and Executive Director at?Insight222 , he has overall responsibility for the delivery of the Insight222 People Analytics Program, which supports the advancement of people analytics in over 90 global organisations.?Prior to co-founding Insight222 and taking up a board advisor role at?TrustSphere , David accumulated over 20 years experience in the human resources and people analytics fields, including as Global Director of People Analytics Solutions at IBM. As such, David has extensive experience in helping organisations increase value, impact and focus from the wise and ethical use of people analytics.?David also hosts the?Digital HR Leaders Podcast ?and is an instructor for Insight222's?myHRfuture Academy . His book, co-authored with Jonathan Ferrar,?Excellence in People Analytics: How to use Workforce Data to Create Business Value ?was published in the summer of 2021.

SEE ME SPEAK AT THESE EVENTS

I'll be speaking about people analytics, the future of work at a number of upcoming events:

• 25-29 April 2022 -?People Analytics World ?(Online, 25-29Apr; London, 26 Apr)