What Is Robotic Process Automation And How Can It Benefit Your Enterprise?
Thiru Moorthy ??
Senior Digital Marketing Lead | B2B & B2C Product Marketing | LinkedIn & Google Ads | Lead Generation | SEO/SEM Strategist
‘Robots’ – they’re talked about everywhere; sci-fi thrillers, books, comics and have always managed to hold our fascination. The good news is that they’re no longer a distant reality thanks to rapid technological evolution. From the creation of?Unimate?back in 1954, the world’s first digitally operated robot that was used to lift hot metal pieces, to?Atlas, an advanced humanoid with human-like agility and strength, we’ve certainly come a long way. It’s not just the physical capabilities that we’ve conquered, rather our progress in the field of robotics and AI has given rise to a revolution that can transform the way businesses work, and help them perform better in a dynamic, hyper-competitive world. We’re referring to the much talked about Robotic Process Automation (RPA) or in other words software ‘robots’ that work with digital systems.
What is RPA?
Robotic Process Automation is a form of technology that’s aimed at automating business processes by configuring software or a metaphorical ‘robot’ to capture, emulate and integrate the actions of humans communicating with digital systems to execute a process. This enterprise automation technology is governed by predefined business logic and structured inputs, that allow the robot to execute the task automatically.?The robots manipulate data, trigger responses, interact with systems and automate a wide variety of repetitive tasks. They not only replicate human actions but also do it several times better, as RPA software robots don’t make errors or get tired.?
To put it simply, you can think of RPA as a digital or virtual worker who executes mundane, repetitive tasks and is governed by you.
What does RPA do?
Often, your employees might be wrestling with what’s known as the?swivel-chair work.?Clicking on multiple systems, sourcing data from one place, placing it in another, performing actions on the data, logging it and much more; they keep swiveling their chair from one system to another to get the job done. Your employees might actually be stuck four to five hours a day with these tedious, boring swivel tasks. That’s time you can use to engage them in other productive tasks that can yield considerable returns for your business. This is where RPA steps in! By helping you automate these mundane tasks, you end up freeing your employees to carry out more meaningful work that adds value to your enterprise.
How does robotic process automation work?
As mentioned earlier, RPA uses software robots to perform rule-based tasks. RPA can be of two categories - attended and unattended.
While both work to automate processes, they differ in a few ways.
Attended or assisted bots?-?Think of them as virtual agents who are right there, integrated with the employees’ desktop machines. These bots are activated by human agents whenever needed. For instance, a customer care representative while handling an issue, can pull up the essential information by activating the bot. It can increase the customer experience, and productivity and also brings in employee satisfaction as the employees readily have an RPA assistant! These bots are widely used for front-office activities.
Unattended bots - These work remotely on process automation servers, and do not require human intervention. For instance, for end-to-end automation of customer onboarding, unattended bots can execute the tasks independently at scale. They are most useful for back-office operations. Increased productivity, accuracy and compliance are the major benefits. Plus, the employees can get liberated from dull, mind-numbing tasks to concentrate more on critical needs. RPA can easily integrate with any of your existing technologies.
In the RPA world, there exists another term called AI-powered RPA, in which technologies such as machine learning, optical character recognition, natural language processing, text analytics, etc. are embedded. With such an amalgamation, RPA’s capabilities expand into scanning and extracting unstructured data from a variety of sources to read the information, understanding natural human language, learning and continually improving, handling exceptions, interpreting human sentiments, etc. to execute the tasks.
How does RPA help enterprises?
By automating tasks with RPA, a business can direct the workforce towards critical functions that require human intelligence, save costs, improve productivity, minimize errors and improve overall efficiency.?Reports?indicate that RPA can help execute business processes five to ten times faster with at least a 37% reduction in resources. Since it first burst into the emerging tech space, RPA has evolved considerably and is capable of accomplishing a wide variety of tasks. But does your business really need it?
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