What Is Quality Management & How Does It Work?

What Is Quality Management & How Does It Work?

QUALITY MANAGEMENT -?a business strategy that seeks to build, maintain and improve the quality of a product or service.

Quality management is important because it can help companies reduce costs, increase productivity and sales, and improve the customer experience. That's why it's important to understand what quality management is and how it works within your organization.

This process involves multiple activities such as:

  • Understanding the needs of customers and other stakeholders;
  • Determining the quality requirements;
  • Developing a quality system;
  • Implementing the quality system;
  • Measuring results against performance targets;
  • Improving processes to meet customer needs more effectively.

The process of ensuring quality in this manner helps ensure that customers will continue to purchase the product, which ultimately leads to increased profits for businesses. Check out our courses on quality management to help your business build or improve upon this business strategy.

Keep reading our newsletter below to discover our?latest blog post,?upcoming and recent events and speaking engagements, 2023?products?available for pre-order, and our??Strategic Partner Spotlight!


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Quality Management Basics

This course provides a firm foundation for anyone looking to understand quality management practices and techniques. The course combines instructional material with interactive exercises, vocabulary games, and flashcards to explain the core concepts and strategies of effective quality management. Case studies and examples from manufacturing and service sectors help to explain the nuances of quality concepts, while video segments from experienced quality management professionals provide expert insight into the real-world application of quality principles. The course is self-paced to allow students as much time as needed to absorb information and to understand the key concepts that will help them satisfy their stakeholders and delight their customers.

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Operations Management

This course explores the fundamental concepts and theories practitioners will need to successfully guide operations in manufacturing and service organizations. Modules in this self-paced course introduce key foundational material, describe the interplay of supply chains and demand management, and explain the role that processes and process management play in robust operations. Specific tools, techniques, and methodologies (including Lean, total quality management, and Six Sigma) are presented to show their applicability to operational strategies.

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“Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do.”
– Pele

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What is Quiet Quitting? - XCELMIL Consulting & Coaching

What is Quiet Quitting? Quiet quitting is a term that is used to describe the act of doing the bare minimum requirements of one's job and putting in no more time, e?ort, or enthusiasm than absolutely necessary. In many ways, this can be seen as a form of "giving up" or "resigning oneself to defeat" [...]

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Strategic Partner Spotlight

Sunday Morning Dakota Mitchell

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Sunday Morning is an experience of Coffee Culture. This experience requires three things: Authenticity, Superior Roasting, and a Demand for the Best.

Sunday Morning coffee beans are cultivated by small-scale family farmers in premium coffee growing regions around the world, such as the volcanic region of Kilimanjaro, the exotic islands of Indonesia, and the hazy Blue Mountain peaks of Jamaica to name a few. Using only specialty-grade, Arabica coffee beans, we have crafted a variety of coffee blends and espresso that you are sure to enjoy. We use similar high-quality beans in our ever-growing selection of our flavored coffee. Sunday Morning’s artisan coffee selections will be available in coffee shops, restaurants, hotels, and offices across the country. Our coffees are roasted daily, and your order is guaranteed to be delivered fresh.

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