What our customers think of the service that we provide?

As a salesperson, the best way to promote the product that I sell, is by letting you see exactly what our customers say about us and the service we provide. Its a brilliant tool! Of course I would say the service we provide is much better than our competitors. But having our customers say it means so much more.

Northwood Telford

Face for Business provides excellent customer service for our callers when we are unable to answer any calls. Many of the calls that go through to Face for Business come from new clients who are enquiring about viewings. FFB’s PAs take details down accurately, as per our requirements, so we are able to call back with ease. Having an outsourced call answering service also allows our property search engine enquiries to be captured, ensuring that any new leads are called back. The service has proved to be seamless and we would not hesitate to recommend them.

Northwood Romford and Southend

Compared to previous call handling providers, Face for Business is so easy to work with and has a “can do” approach. The team does its best to accommodate our requests, ensuring that they work in a way that helps us and our customers. I’ve already recommended Face for Business to other Northwood colleagues.

Buckley Frayne Estate Agents

At Buckley Frayne we are committed to providing our clients with a professional, reliable and personal service. To help us achieve this, we work closely with Face for Business who provide overflow call management support for when our agents are either busy in meetings, or engaged on other calls. The solution works perfectly for us, as it ensures that all of our client calls are captured and dealt with professionally and consistently, whilst making sure that we do not miss any important opportunities.

It also provides our business with the necessary cover during breaks, lunches, holidays and sickness periods, which is invaluable during the busy times of year. In choosing a call management partner, we wanted a provider who shared our customer service ethos and I am delighted that Face for Business has exceeded our expectations in this area and would have no hesitation in recommending their services.

City and Suburbia

City & Suburbia’s staff and clients have commented on Face for Business’ high levels of professionalism, accuracy and work productivity when dealing with our inbound enquiries. You can instantly see that the Face for Business staff take pride in their work and strive to improve performances. This is further acknowledged by FFB’s streamlined portal which enables City & Suburbia to update statuses as well as provide instant feedback on all calls handled. All calls, emails and reports are completed instantly with no errors.

E S Mortgage Services

I know I will always receive efficient service from Face for Business, and in particular my PA, Annette. Clients assume she is working from my office, direct, and everyone comments on the polite and friendly service Annette and her colleagues deliver.

We tailor our service around our clients, there is never a 'one size fits all' approach. This gives us the ability to achieve the following:

• 99.3% of calls answered within 3 rings.
• 3.44% Abandoned calls (market average is 10%-15%).
• 100% Call recording - provided in our client portal and mobile app.
• 97% of clients who trial our service, convert to longstanding customers.

If you would like to see how Face For Business can help support you and your business, please don't hesitate to either drop me an email [email protected] or give me a call on 01704 898 400.