What is an organization?

What is an organization?

Most of the organizational development frameworks I have been exposed to divide an organizational design approach into interrelated categories. For example, Galbraith’s brilliant work around the “Star Model” call the designer to think about choices in the areas of organizational structure, lateral capabilities, people practices, and rewards and metrics to ensure they serve creating the capabilities needed for the organization to succeed in its strategy. And Michael Porter’s deep yet practical view of strategy as being visible in a network of interrelated activities invites the designer to discriminate about which activities might reinforce the network and which should be “traded off.” Geoffrey Moore 's “Zone to Win” looks at core functions of an organization like performance, productivity, incubation, and transformation as a combination of static and dynamic phases in the organization’s process of reinventing itself. Such frameworks provide great ideas and methods for more reliably achieving innovation, disruption, resilience, effectiveness, and other core organizational goals. And they tend to position categories, or cross-sections, of organizational qualities in relative importance to one another depending on the design goal, the maturity of the organization, and other factors.

Another view on approaching organizational design (to which I was exposed by folks such as Frederic Laloux , Glenna Gerard, Thomas Klug, and William Isaacs,) which has recently captured my imagination is:

The organization itself is, most fundamentally, the sum of conscious and subconscious stories its stakeholders tell themselves and one another about it.

This perspective opens a new world for understanding the organization – and a radical shift in approaching interventions. Importantly, this perspective does not supplant or supersede the categorical ones – it works next to, or perhaps underneath them. (We can think of categorical models representing objective qualities, which can be seen and even measured, and this “collection of stories” model representing the subjective, where beliefs, values, archetypes and myths interact in a manner not directly measurable but no less significant to the visualization and realization of intended outcomes.)

What is the impact of this change in perspective?

Most significantly, seeing the core of an organization as a collection of conscious and subconscious stories provides the insight that for an organization to transform, the stories underpinning it have to somehow be dealt with to make room for the creation of new ones. For example, the people in an organization might hold – both consciously and subconsciously – such beliefs as, “we are innovators,” “we stand for quality,” or “we treat our employees and customers fairly.” In the same organization, there might be less apparent stories also present, such as “at the end of the day, profit is the most important measure of our success,” “we have tried to become more effective and it just doesn’t work,” “some people in the organization are just never going to ‘get it,’” and “being able to make changes quickly is just not in our DNA.”

Some of these stories might be shared, and some might be individual. Some might be conscious and frequently spoken while others might be lurking in the back of our minds. And each individual is potentially nuancing these stories in their own ways, adding different flavors depending on their own experiences – both direct experiences in the organization, and the meaning they attach to them because of past experience.

Self-limiting beliefs need to be transmuted for an individual to grow. As long as such beliefs are in play, each of us sets goals and pursues them, somewhat ineffectually, through a mist of drivers and compulsions of which we are, at best, only vaguely aware.

Likewise, all relationships are impacted by the individual and shared beliefs about them. In an intimate partnership, beliefs such as “I won’t be able to get my needs met in this relationship, so it’s better to not voice them,” or “I can never trust someone else to fully see and care about me,” would obviously impact both partners’ ability to more fully connect and row their boat in the same direction.

Some forms of team coaching and group/family/couples therapy aim to surface these beliefs so they can be inspected, integrated, and adapted to better serve the relationship. New beliefs can emerge, creating a new container in which each person can be empowered to show up and connect more authentically. So too in an organization, I think we can reliably infer that there is always a possibility of greater authenticity, and incrementally achieving that potential makes defining and achieving organizational results more accessible - and also more fulfilling.

?A practice of “thinking together” – not for the purpose of making decisions or agreements, but simply to surface the stories, feelings, and beliefs that we have about the organization, so that all stakeholders can get a good look at them, is foundational to transformation of what the organization actually is, at its most basic level. Then, all the choices about categories - strategies, structures, capabilities, and all - might become more coherent and possible to achieve.

As Geoffrey Moore says, "That's what I think. What do you think?"

Gretchen Knode

ICF Professional Coach - Executive, Mindset, Resilience | Freedom Camp | Leadership & Delivery Specialist | Regenerative Farmer | Agile Coach |

1 年

I'm still thinking on this - finding myself caught up in my story of how would this work practically speaking? :) And thinking of it through the lens of trauma informed coaching and how that interacts with the final act, "That's what I think. What do you think?" Example, some folks aren't used to sharing what they think and it may take time and intentional work to help them feel safe before they do share and how does that play out in the greater consciousness of the org? Great stuff!

Paul Tevis

I partner with Software and Information Technology leaders who want to work as effectively with people as they do with technology. Executive Coach | Advisory Consultant | Corporate Trainer

1 年

I'm always a fan of the multiple, overlapping, complex truths about our experiences of reality. Organizations are both of the things you describe... and more beyond. For me, the advantage of multiple lenses is that each of them reveals possibilities for action that others may conceal. Looking at a company through Galbraith's STAR model, I may notice one set of levers for change. Thinking about their organizational culture through Schein's Artifacts/Espoused Values/Underlying Assumptions model may give me other ideas for things to try. I think we do ourselves a disservice when we think that any of these is complete and true.

Tyler Mann

Executive Leader * Integrator of People, Ideas, and Systems

1 年

I always love reading and hearing your thoughts Boaz! What I see in what you are saying is fundamentally something I noticed a while ago. There are a lot of people who talk about how to interact / treat your customers or how to interact/ treat your employees. A long time ago I just thought "well they are all people, right? Isn't it just how we should interact with other people?" Your article, for me, shows this concept in the sense that we acknowledge that an organization is really a collection of people. It's that simple. And it's that profound. We need to acknowledge that as people, we connect dots and tell ourselves stories. Some of which we keep to ourselves, and some we share. Some are accurate depictions, and some aren't. But all shape how we feel and act. And that's the other part I noticed, including in your last paragraphs about thinking together - when we first see the connection between our thoughts, feelings, and behaviors and second share those with others, we can come to such a deeper understanding of ourselves and others. In turn, we can come to such a more meaningful relationship with others - in all areas of our life. (Ran out of characters so more thoughts for later ??)

Jan Rippingale

Founder & CEO of Blu Banyan | Co-Chair, US Dept. of Energy’s Orange Button Working Group | Board Member: Sunspec Alliance | Solar Industry Digital Transformation Thought Leader & Keynote Speaker

1 年

I think the work to become “coherent” with myself, my spouse, my kids, and my business team is the most satisfying work because I crave increasingly deeper connections fundamentally. I know this isn’t a traditional business strategy, but it is the best way I have ever seen to make business more efficient and effective. I love your willingness to challenge the status quo, which was, by the way, built from a slave/near-slave mentality about labor management. Obviously pulling the weed of that paradigm out at the roots is not only ethically correct, it is essential to get a team rowing in the same direction. Kudos to your bravery for naming the not-so-obvious dysfunction of traditional, cog-like views of organizational design so we can consider how we want to create the human relationships we develop in business teams too.

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