What is Missing in Integrated Management Systems?
The answer is Knowledge. Despite the fact that we have had an ISO standard for Knowledge Management for some time (ISO30401); Knowledge and Knowledge Management are still seen as an "add on" to current practice
And yet, we claim to be working in "Knowledge Economies" or our people are "Knowledge Workers"
Knowledge Management is a mature pratice continually showing triple bottom line benefits when done completely and well. But Knowledge Management, and Knowledge Managers seem divorced from the coalface; and left in an advisory capacity setting up regimes that are seen as "an ideal world" by many.
My opinion is that you cannot have an Integrated Management System without Knowledge Management. The outcome of missing it means that you will inevitably end up like the US FBI around the Capital Riot. "The FBI did not know what it knew".
Knowledge Management | Change Agent | Data Management | HRM | Digital Transformation | Organizational Culture Consultant and lecturer
6 个月Exactly
Managing Director, McLean Management Consultants Pty Ltd
2 年See ISO The Integrated Use of Management System Standards handbooks of 2008 or as you referred to and included in the 2018 HB
Creator, FieldTiK. Stronger field teams: Better outcomes
3 年Hi Ian, I agree! We need to improve knowledge management at the 'coalface'. However, that may be a separate endeavour to KM across the organisation. Re integrated management systems. I believe that combining quality, environment and safety is the classic integrated management system, but you can include whatever you want. And you probably already know that the quality standard already includes a knowledge component. Hopefully my guide will support technical field teams in humanitarian organisations to fill that 'coalface' gap. It will be interesting to see the adoption and impact once it is ready at the end of the year. (Apologies for my delayed reply - I was an urgent fill-in trainer at a RedR Australia Humanitarian training for a few days. Cheers).
Knowledge Management, ICT, Organizational Learning, Data Protection, and Competitive Intelligence Consultant.
3 年Quite an elaborate way of putting it. The problem with the failing organizations is that they have refused, or intentionally delaying the evolution to become learning organisations.