What it Means to Work with Live Oak Bank

Here at Live Oak, we talk a lot about our unique approach to banking — but what does that really mean? It means that you, our customers, remain at the center of everything we do.

Unlike other banks, we partner with you throughout your entire financing journey. You’re not just a number, or a “deal” – we treat every customer like the only customer. After getting to know you a bit and learning more about your goals and business needs, we’ll guide you through your banking options. Oftentimes, this can be complex and as they say, a marathon not a sprint. So, we’ll meet you where you are, whether that’s connecting you with consulting or business resources, helping you maximize your money with a high-yield savings account or business checking account or structuring a small business loan. We tailor every conversation to each customer’s unique objectives and challenges, and we won’t overburden you with debt or products you do not need or cannot afford. What’s more — our teams specialize in certain industries, so they understand the nuances of various small businesses. If your business does not fall under one of our industry verticals, we also have a team of expert lenders who work with all categories of businesses.

If you move forward with a loan, we’ll be there with you after your loan closes. You will have a dedicated business analyst who checks in with you each quarter. This value-added service ensures that you have industry benchmarks to compare your business performance and an open line of communication with Live Oak at all times.

We offer our unconditional commitment to delivering the best service. Our mission to become America’s small business bank is rooted in our successful customer relationships. Exceptional customer service is the cornerstone of Live Oak and remains our north star as we offer more products and service. Your journey as a business owner becomes ours.