What marketers can learn from "The Big Short."

I rewatched The Big Short in anticipation of cracking open Michael Lewis’ new book, Going Infinite.?

The Big Short is more than a story about the 2007 mortgage crisis - it’s a cautionary tale about the peril of not understanding the human context behind data. ?

Mark Baum, the investor played by Steve Carell, had his team gather first-hand insights to uncover what the raw data was hiding from others. They went out and talked to people on the front lines — the shady mortgage brokers; the compromised ratings agencies; the “nightclub” worker who owned five homes; the father who had dutifully paid his bill yet was about to lose his home — before deciding to short the Collateralized Debt Obligations that would soon turn toxic.?

They invested the time to understand the human context — behaviors, motivations, beliefs.

What purely data-derived assumptions do we have about customers.? Do we understand how they feel and why they do what they do??

This is the question I’ll be posing to students as I share the Rehumanize platform during my upcoming university lectures at California State-Fullerton, Loyola Marymount University, and the University of California-Irvine’s Merage School of Business.?

With empathy at its core, Rehumanize is a brand growth system modeled on the four dynamics of human relationships. Its “4Es” framework connects insights, goals, tactics, data and enterprise-wide collaboration to form a human-centered growth strategy.

To learn more, and to discuss designing a Rehumanize workshop for your company, please visit www.rehumanizebrands.com.

#rehumanize #humancentered #marketing