What makes a company a GREAT company to work with?
In an industry that has suffered a terrible reputation for its poor customer service stories, with the UK Customer Satisfaction Index reporting a quarter of telco organisations failed to meet expectations, SSE Enterprise Telecoms strives to be different and buck that trend.
A business is only as strong as its team; that’s why we have taken great care and consideration in hiring the best people to represent SSE Enterprise Telecoms to its fullest. By hiring experts from within the telecoms field, especially for our sales team, our customers have a knowledgeable point of contact in the company who knows and more importantly understands the benefits of our products and services.
We believe in the personal touch – from the start of your solution enquiry to the contract signing and beyond, you’ll have one dedicated point of contact that will get to know your company. When someone understands you company, knows how it works, what’s needed and your strategy and plans for the future, we can build a partnership that will support and help you grow as you achieve your goals.
Rob Derbyshire, Operations Manager at Marston’s Telecoms spoke highly of having a single point of contact throughout the quoting, solution-building and purchasing process with us. Even as the solution progressed and different teams were getting involved with the network implementation, Rob continued to be updated by his dedicated account director.
He commented, “The solution was rapidly deployed and Marston’s Telecoms was able to call upon its own dedicated account manager and single point of contact throughout the whole deployment process.” So impressed by SSE Enterprise Telecoms’ attitude, Derbyshire has named us as their ‘preferred partner of choice’ for all of their ongoing optical and Ethernet requirements.
Though we have market clout as being a part of the SSE group – a FTSE32 company with a turnover of ￡30 billion – SSE Enterprise Telecoms enjoys a much lighter and more agile team in comparison to other telecoms giants; we also have the backing of investment of over ￡4billion from the SSE group. We are able to provide quick network deployment and implementation so customers have new network expansions live far sooner than our peers.
Read the full blog post here!
