What to Look For in a Hosted Dialler in 2022

After the pandemic, call centres were forced to find a different way of generating sales; introducing remote working. This was inevitable, the pandemic just acted as an accelerator to this new way of working.

You may remember reading about this in our past blog ‘What to look for in a hosted dialler in 2021’. We understood that the next move for call centres was remote work and we quickly adapted by creating our mobile dialler that allows you to dial from your mobile phone and work from any location.

Throughout the year we’ve been able to see all the benefits that remote working entails. It’s estimated that over 88% of workers have continued to work from home. From a major decrease in costs and a massive increase in efficiency, remote work quickly became a no-brainer??

With the knowledge of how beneficial remote working is, many call centres are looking for a hosted dialler that has adapted and offers these remote working abilities. This leads me on to my first point:

Remote Working Capabilities

It goes without saying that one of the most important features of a dialler is the ability to work remotely. It’s also a fact that big offices and expensive equipment are starting to become a thing of the past.

Yeah saving money and increasing productivity is great but if your team were to go remote, how would you keep an eye on them and make sure they’re doing their job correctly? Our dialler software tracks every action of your agents, meaning you will always be able to see if your standards are being met??

With our remote technology, you don’t even need a computer! Yes, you read right. We’ve developed a mobile-compatible dialler so you can generate sales from the comfort of your home, on your refreshing daily walk or even on your cheeky getaway trip to the Bahamas??

As a dialler providing company we dive deeply into statistics and data, and as a summary, all arrows are pointing towards remote working.

24/7 Support

Following on from the remote working point above, having access to a fast and knowledgeable support team is key. Our priority is our customers, so to make the transition as smooth as possible we have a 24/7 support team ready to assist you at any time??♂?

As a security protocol, all addresses of agents will need to be whitelisted in order to dial. This can easily be done by the manager - which we show you how to do - or if this is not a possibility, our 24/7 support team will happily do this for you.

5 Star Reviews and Industry Award Nominations

With a range of software available on the internet, it’s important to do your research on hosted dialler providers to find the best solution. One of the ways to go about this is reviews from trustworthy sources?

A popular software review platform such as Capterra is ideal for tech-related companies. It’s a great website to see what a company does, how well established they are and also customers experiences with the company.

Companies nominated for industry awards are also a great way to see their credibility. They often have to be well-vetted to be even considered for awards so their quality of service must be - at the least - good.

Product Development

How can you know if your provider is here to help their customers or help their bank accounts? When doing research into the dialler provider, look into their reviews, are their customers satisfied? Do they offer 9-5 or 24/7 support? Are they regularly active on social media? These are the main components that build a trustworthy company.

The technology industry is advancing at an astonishing rate, meaning it’s essential to find a provider that has a great team and a solid plan for the future. The last thing you want to do is invest in a company that has no credibility, poor support and give you a regretful ROI??

Integration

A key buzzword in the tech industry is ‘Omni-channel’ which refers to software that can work together and operate in a single application. To do this, software needs to be able to integrate with other platforms usually involving an API.

Our dialler for example can integrate with various CRMs such as Salesforce and Zoho, and also applications like Facebook and Whatsapp.

Conclusion

The past two years have been difficult for all businesses around the world. It’s now factual that call centres are leaning towards remote working. It’s estimated that 90% of businesses will in some way move to remote work in the next 5 years.

When looking for a hosted dialler in 2022, we recommend ensuring they have a social presence on applications like Facebook or Linkedin. Look for credible reviews on platforms like Trustpilot and Capterra. Finally, look at what they actually offer, go through their website, will this benefit your call centre?

During the pandemic period, we helped scale hundreds of call centres and saved thousands of jobs. With our simple-yet-effective software and a 24/7 support team ready to support you at any time, scaling your call centre has never been easier.

We understand our claims are bold, the reason being we offer a no-commitment free trial, no credit card needed. Ready to revolutionalise the way you generate sales? Gain full access today when you apply for your free trial today at primodialler.com