What is Legendary Service??

Legendary Service? is at the heart of everything we do at IPFS?. Since 2013, IPFS has connected its associates with the opportunity to participate in the Legendary Service program.

Ken Blanchard developed the Legendary Service program with the goal of teaching organizations how to cultivate a culture oriented around good customer service. Customer service is a keystone in the relationship between customers and businesses. Poor customer service can destroy that relationship. Good customer service can help it survive. With Legendary Service, the relationship between a business and its customers can thrive!

Why is Legendary Service important?

For customers, value is rooted in a company’s focus on culture in conjunction with effective processes and good products. While it is easy for competitors to copy products, it is much more difficult to emulate a company’s culture of great service. Ultimately, Legendary Service creates significant value for customers, and this value positively impacts customer loyalty, costs, efficiency, incidence of errors, and market share.

From a customer-perspective, companies oriented around Legendary Service are more likely to:

• Experience increased loyalty and see return customers.
• Benefit from customers recommending their products and services to friends and family.
• Receive word-of-mouth marketing on social media and other online platforms.
• Decrease costs associated with sales activities.
• Obtain high-quality, candid feedback from customers, which will power more effective, innovative efforts.

Companies also see internal benefits for employees when they implement the Legendary Service program. Good internal customer service boosts productivity, enhances positive morale, and helps to make operations more efficient and effective.

Legendary Service at IPFS

At IPFS, Legendary Service means consistent and intentional investment in our people. We know that Legendary Service is seen in the ways we interact with one another as we work to support our colleagues to deliver the best service in the business. As an organization, we strive to maintain a culture of great internal customer service.

Further, one of our core values is to provide Legendary Service by putting our customers and their needs at the center of what we do and how we do it. This value is central in our mission to be the market leader in delivering innovative financial and technology solutions to help our customers, partners, and investors achieve their goals. At the end of the day, our capability for providing Legendary Service is one of our most important market differentiators.?