What Lawyers Want from Clients
Dina Eisenberg JD EMBA CO-OP?
Helping mid-market DSOs increase efficiency, retention & EBITDA by resolving conflict | Fractional Certified Ombuds | Dental Industry Advisor | Fr Head Ombuds, Twitter | 40 ove 40 awardee, BBJ
You can’t always get what you want but, if you try sometimes, you find you get what you need. – Rolling Stones
Legal consumer today have a very different relationship with their lawyer than in days past.
What Legal Clients Want
Consumers expect their lawyer to be understanding, fit their personality, show empathy, offer support, and provide great customer service, according to a recent Martindale-Avvo study.
That’s a tall order for a profession that’s not known for being nurturing. Yet, becoming what I call #EQStrong is the path to success for future lawyers.
Clients want connection. They want someone (hello, you) to be on their side.
Clients want comfort and reassurance. They need you, as their interpreter in the legal world, to calm their fears and offer hope when possible.
Clients want to be respected. Clients don’t know the law but they are the definitive expert on their own lives. They want your help to make the right decision, not to feel dumb.
I know. Probably not what you want to read or do. But, here’s the thing.
Lawyers with high EQ earn more and enjoy a higher degree of satisfaction at work.
About the Author
Dina Eisenberg is an Onboarding Mentor and Law Firm Ombuds. Learn how to pick the right paralegal for you in her signature course, Train your Perfect Paralegal
510 735-9310
The go-to lawyer for Nonprofit Organizations on Legal, Risk, and Compliance Issues.
5 年I strive to do this with my clients. I am learning that my customer service skills make the difference between me and another business attorney.
Just a girly balancing life and business with a sprinkle of legal wisdom
5 年My goal has always been the ability to be choosy about who I work with and who I don’t. I like to think of my clients like dates. Both of us bring something to the table but if you’re not up to par then we’ll likely need to go our separate ways.
Trademark and Copyright Attorney | Protecting Creative Rights in Art, Beauty, Film, & Food Industries | Advocate for Culturally Appropriate IP Use
5 年Making that connection is so important. I've learned that even if I was not able to help someone, they were impressed with me and referred me to others.
Managing Attorney at Davis Legal Center & Candidate for Broward County Commission- Dist 7
5 年I am learning this now!
Executive Producer at Legal Talk Network. ??LaurenceColletti.com
5 年Great points?Dina Eisenberg JD... totally agreed... be choosy!?