What Kind of Difference Do You Want to Make?

The tagline for The PX Community is Make a Ruckus That Makes a Difference.?We are making a ruckus by identifying the opportunities for improvement in healthcare, but just identifying opportunities will not change anything.?Making a difference happens only through action.? We are also taking action.

As you 'listen' on LinkedIn and in other forums, others also identify the need to act, and they are demonstrating their actions.?Some are literally going the extra mile; see Grace Cordova's post below.?

Collectively, there is a call to action around the types of actions we need to take:?rebuild trust, stop blaming and take ownership, embrace love in the workplace, align what we do with what we say, and center on the people – patients, staff, co-workers, ALL. ?How will we do this??By coming together.

Come together to share our thoughts and experience, and then ideate, test, and learn.?As Antonio "Kwame" Agyemang has done, see post below, share the lessons you have learned so that we might all benefit and put what you have learned into our actions. ?

This is the seventh edition of Let's Make a Ruckus.?This bi-weekly newsletter aims to provide you with knowledge, resources, and connections of value that support your work in healthcare.?We will celebrate ruckus makers, introduce you to those doing work that makes a difference, and keep you informed of upcoming opportunities where you can let your voice be heard and make a ruckus.

?Celebrating a Ruckus Maker

I recently shared a conversation with Richard; he is the best kind of Ruckus Maker.?Pragmatic, humorous, and intelligent. You'll understand why I say this when you read his newsletter.

Subscribe; it will help you to become a Ruckus Maker as well!

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We just celebrated Richard Schwartz, MA . Let's now share a post from him.?Thank you, Richard, for using math to clarify that experience includes patient expectations, the reality of the interaction, AND our actions and then the impact.?Surveying alone changes nothing. I appreciate the additional comment from James Barnes .

As Grace Cordovano, PhD, BCPA identifies in this post, competing EHRs cause barriers to providing compassionate and informed care. ?Thankful for individuals such as Grace, who will literally go the extra mile to advocate for patients. Rebecca Driscoll and Clare Mullen contributed to the discussion.

The post was too long to capture completely; please click the image for the full post.

Another post from Grace contributes to the question of how well EHRs are serving us.

The post was too long to capture completely, top portion ?? and bottom ??

Joe Tye shared a slide depicting the forecasted staff shortages for years to come.?As many as 124K too few physicians, 510K too few nurses, and 9.7M (M as in MILLION) too few hourly staff.??He shared that Quint Studer and Katie Boston- Leary, PHD, MBA, MHA, RN, NEA-BC, FADLN , whose slide this was, identified the need to restore trust to resolve this shortage.?There was excellent contribution to this discussion from Dr. Bob Dent .

Such an important topic.?Gallup reported in 2022 that nurses are the most trusted professionals, followed immediately by medical doctors. Between 60% to 64% of those in the US trust our healthcare system.?Per Statista, of the 27 countries they ranked, we were ranked 21st and below the global average trust level of 66%.

?We trust our nurses and doctors.?We have less faith in our healthcare system.

Link to study results (Thank you for making these available, Quint) HERE .

So, what do we do about this lack of trust in healthcare?? Toni Land, MBA, BSN, CPXP, LCC shared the ABIM and Beryl Institute survey "Building Trust in the Workplace – Identifying Best Practices and Bright Ideas." Find the survey HERE and contribute your thoughts on building trust in healthcare leadership.

Irith Lebovich, MD shared

?"How is it that our patients are falling through the cracks despite so many points of contact in the healthcare system??When we blame the system, what exactly are we blaming?"

She then offers a call to action: Take ownership of this problem.?Take action.? Tom Dahlborg and Ali Ucar offer contributory input.

Danielle (Danie) Turpin wrote and shared an article titled "The Insanity of Healthcare Change" that prompted a rich discussion, especially between Apurv Gupta, MD, MPH and Tom Dahlborg .?Yes, Danie, we definitely need to begin to think and act differently. ?Link to the article HERE .

We have a theme among these posts, personal ownership and action.? Jim Ferrell contributed the following to prompt us to accept responsibility and act.? Bruce Berger, PhD 's contribution was valuable.

This post from Cody Hand offers a moment of delight shared with a message.?He asks us about delighting our customers so much that they sing about it, and in the comment thread Laura D. invites us to do the same for employees.?Cody – love the hashtag blowupthebox!?Yes, let's do this!

Josh Pappas shared a link to an article about the role of CXO in healthcare (link to the article HERE ).?He then asked me for my thoughts… and I shared them.

Nick Glimsdahl , the host of the Press 1 For Nick podcast, recently shared an interview with Valerie Choniuk, MPA-HCA, CPXP .?Valerie is a Founding Member of The PX Community and an active contributor to the community.?She is passionate about the patient experience and believes an important focus is how we set expectations.?I encourage you to listen and hear what Valerie offers in this podcast episode—link to the article with embedded episode HERE .?

When healthcare becomes big business, does it lose connection to its mission and values?? Rebecca Love RN, MSN, FIEL shared an example that suggests it does.?Full article HERE . ?Sharing comments from Karyn Yingling , Christopher Benson , and Trish Egenton MSN RN CCRN CEN NEBC .?This is a hot topic.

This topic from Rebecca aligns well with a post I made this week; I'll share it here.?Excellent comments, such as those from Lonnie Hirsch and Jason Dupuis , continued the discussion.

Barbara Bobula, MSMOE, CPXP celebrated an article discussing the value and need for love in healthcare.?Barb was quoted in this article as saying

?"Leaders who embrace love in the workplace motivate others by example, and signal to other team members the benefits of a loving, compassionate workplace environment."

?And

?"Burnout isn't solely about being overworked. It's about the absence of meaningful human connection."

?Link to the full article HERE .

Tom Dahlborg is a HealthCARING Leader creating Love Centered Care for All.?You see this clearly in his posts. ?This recent post depicts the history of a healthcare policy statement that has moved away from the inclusion of delivering compassionate care among the highest priorities.?As Tom says, doing so moves us away from our ability to achieve the quintuple aim.??There was rich contribution to this post from individuals such as Bruce Berger, PhD and Quint Studer .

The post was too long to capture completely; please click the image for the full post.

Antonio “Kwame” Agyemang shared five things he has learned through his years in healthcare.?These are good lessons for us all.

Kristin Baird hit the nail on the head.?Mission statements should guide our actions and decisions.?Comments from Emilie Bartolucci, Ed.D., MPA, CPXP and Amy Baumann-Barbour, M.S., PMP echo the celebration.

?"When we allow excuses to explain away our failures, we're essentially putting a disclaimer on our mission, vision, and values."

Nina Roulac 's post was a reminder that in many of our healthcare conversations, there is a lack of inclusion of nursing homes.?As she says,

?"If patient experience professionals just visited 1 nursing home, what would the outcome be for residents who need someone to give them a human experience?"

? Maureen Braen, CPXP, CDP, CMDCP offered a statement of great value.

What matters most in healthcare??People.?Yes, you are correct, Doug Pohl !? Doug shared this post following a conversation with Irith Lebovich, MD – that must have been SOME conversation!????Many comments were shared, greatly appreciated those from Jeremy Fish and Nikhilesh Menariya .

The post was too long to capture completely; please click the image for the full post.

A simple statement posted by Ken D. McKenney is an important reminder for all who work in healthcare.?And a lovely example of compassionate, connected care offered by Cortney Lansdon .

Heather Hansen brings awareness that some of the simplest acts of connection can make a big difference in outcomes.?There was, interestingly, pushback from some who commented.?However, physicians such as Dr Rob Hart and John Abraham demonstrated their support and active practice of this behavior.?

Oh, Josef Holy , I giggled when I read this post.?Thank you for bringing a moment of joy to my life. ??And Jens B. , you offered another moment of joy with your contribution.?

Peter Valenzuela, MD, MBA can turn real frustrations in healthcare into humorous comic strips.?It is good to find a way to laugh at these all too often experienced challenges. ?Thank you, Peter!

Celebrating Those Making a Difference

From its founding in 1978 by Marie Manthey , Creative Health Care Management, Inc. (CHCM) has stayed true to and been guided by its mission:?

?"We help you create healing environments where employees are empowered to take ownership of their work, and patients and families truly feel heard at the center of care."

I was blessed to have met Gen G. and Mary Koloroutis from CHCM this past year.?Sharing an alignment of vision and values, both were invited to join The PX Community as guest contributors for events.?These were some of the best events this year!?

Gen, Mary, and CHCM are relationship-based care/culture focused.?They have a proven track record of helping healthcare organizations transform their care model and become patient-centered with an empowered and engaged workforce.?Learn more from their website:?Creative Health Care Management

What's Happening in the Community

The second cohort will be wrapping up soon, and Danielle (Danie) Turpin , Diane Honn, CPXP , Valerie Choniuk, MPA-HCA, CPXP , and Melissa Coker (Wurm) have created a fantastic resource on the topic of improvement science and Shewhart Control Charts.?We will be hosting an event to share what they created. Watch for the announcement to come soon.

?Cohort participation is available to members of The PX Community.?Join the community and be a part of creating resources of value for you and others!

Upcoming PXC Events

The events hosted by The PX Community offer and encourage your contribution. ?Ask questions, contribute your ideas, and share your knowledge. ?Your voice matters. ?Let's make a ruckus!

This year we are testing Speed Networking directly following each event. ?Come for the event and stay for the networking!

To learn more about The PX Community and receive a tour, schedule time with Denise .

Join The PX Community to Make a Ruckus That Makes a Difference

Connect with Denise Wiseman , and follow The PX Community on LinkedIn